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Data & BI Service Manager with fluent German

Zurich Insurance Company Ltd, organizačná zložka

Place of work
Remote work
Contract type
Wage (gross)
3 500 EUR/monthThe salary listed for this position represents the starting point, and the final offer will be determined based on your experience and specific requirements.

Information about the position

Job description, responsibilities and duties

In this role, you will be responsible for the delivery of Data & Business Intelligence delivery services across all platforms, including integration points between them, managing a service team. You will proactively manage relationships and communications with business and outsourcing partners and effectively address escalations related to application issues and drive service improvement. 

As a Data & BI Service Manager, your main responsibilities will involve: 
  • Manage the service delivery for assigned application portfolio spanning across different segments according to Service Level Agreements managing a service team 
  • Report overall application service performance to different business stakeholders proactively taking action to address issues and gaps with the business. 
  • Engage in major incident management and problem management
  • Proactively drive communications to the business (e.g. Incident alerts, change freezes, etc.).
  • Contribute to the service management strategy and definition of reusable frameworks
  • Manage customer satisfaction and service improvement programs, as well as escalation and complaint management
  • Manage the Project hand-over process into operations and Approve operational readiness for projects and releases
  • Collaborate with Project Management, Solution Architecture teams, Platform and applications support Teams to ensure the operational aspects of a solution are considered, with in a DevOps and Agile framework and mindset.
  • Proactively drive the Continuous Service Improvement (CSI) as well as Automation initiatives. 
  • Maintain a business-oriented IT service catalogue for the relevant portfolio of applications
  • Monitor critical application governance and report on service level performance, generating improvement actions where necessary
  • Contribute to the definition of new vendor services in close collaboration with Sourcing Management
  • Ensure compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, provide assistance and support for audits, where applicable

Employee perks, benefits

Apart from monthly salary offer and a yearly bonus we offer benefits package which includes: 

Working time benefits
Personal days off, Concentrated work week, Additional vacation, Home office, Extra days off at occasion of childbirth, Sabbatical leave

Monetary benefits
Life insurance from Zurich Austria, Compensation for salary loss during sick leave, 3rd pension pillar contribution, Risk Life Insurance, Meal contribution on top of the legally required minimum, Years of service bonus, Wedding bonus, Baby bonus

Other benefits
Edenred electronic cafeteria, Public Transport contribution, Maternity leave benefits, Company and team events, Free parking at the office building, Massages in the office

Professional Certifications, Online Education Portals, Extensive Onboarding program, Strengths based culture (GALLUP) 
  • Location(s): Bratislava, Kosice
  • Schedule: Full-time
  • Remote working: Yes, within Slovakia

About us

At our company, we recognize the importance of fostering an open-minded, safe and inclusive environment for everyone. We stand with diversity and respect different backgrounds and lifestyles. That's why we've implemented numerous initiatives to ensure our employees feel comfortable, accepted and respected at all times.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Number of years of experience


Personality requirements and skills

As a Data & BI Service Manager, your skills and experience will ideally include: 
  • University level education or equivalent
  • Over 5 relevant years of experience
  • Prior experience working in a finance services, preferably insurance
  • Knowledge of Data Analytics, BI tools and Cloud with functional and technical background in at least two of the following: SAP BW4HANA, Analytics Cloud (SAP SAC and HANA DB), Tibco EBX MDM, MS Azure, Power BI.
  • Solid understanding of ITIL processes – Incident and Request Management, Change Management, stakeholder management (e.g.: ITIL)
  • Desirable some experience in Agile and DevOps framework
  • Tooling: Service Now (SNOW), JIRA, bamboo, bitbucket (DevOps), Azure DevOps and MS 365, 
  • Communication/presentation skills, team management, relationship management
  • Ability to work effectively in a global organization across different geographies, under time pressure and to manage ambiguity
  • Fluent in English and German (spoken and written).


Brief description of the company

Zurich Insurance Company Ltd is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. Zurich Bratislava is a Slovakia-based Competence Center for highly specialized services in the areas of Life and non-life actuarial, risk management, business intelligence, IT application development and service management as well as insurance network. An international workforce of close to 300 colleagues is supporting Zurich’s Corporate Center and Business Units around the globe.

Number of employees

250-499 employees
ID: 4834728  Dátum zverejnenia: 20.5.2024  Pracovná ponuka je prevzatá z inej stránky alebo zdroja. Základná zložka mzdy (brutto): 3 500 EUR/month