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IT Service Delivery Manager for cloud based applications

Start your career at Zurich Insurance Company Ltd
Place of work
Bratislava, Slovak Republic (Job with occasional home office)
Contract type
Wage (gross)
3 000 EUR/monthMinimal guaranteed bottom limit. Final salary offer depends on your experience and requirements.

Information about the position

Job description, responsibilities and duties

As an IT Service Delivery Manager, your main responsibilities will involve: 
  • Act as a IT Service Manager and support for actuarial teams.
  • Ensure that IT is enabled to meet the Business and Service Requirements
  • Ensure that the Business and Service Requirements are met
  • Understand the Solutions and to ensure that Solutions can be properly operated
  • Ensure valid Service Level Agreements and Budgets are in place
  • Develop sufficient skills and knowledge to Integrate Solutions
  • Analyse and Capture existing System Landscape and Understand Dataflows.
  • Ensure and Enforce proper Integration of Third Party Solutions
  • Perform regular Service Reviews with Customers and Suppliers
  • Own Solutions and contribute to projects
  • Ensure IT Governance & Compliance with company standards
  • Coordinate activities and teams to plan, deliver and operate IT solutions
  • Contribute to Financial Management
  • IT Stakeholder management
  • Ensure the availability of required hardware, software, and other tools fundamental for the delivery of IT services.
  • Communicate with clients to identify their requirements and facilitate the process for meeting their needs.
  • Designing projects aimed at improving IT processes, systems and operations.

Employee perks, benefits

Working time benefits
Personal days off, Concentrated work week, Additional vacation, Home office, Extra days off at occasion of childbirth, Sabbatical leave

Monetary benefits
Life insurance from Zurich Austria, Compensation for salary loss during sick leave, 3rd pension pillar contribution, Risk Life Insurance, Meal contribution on top of the legally required minimum, Years of service bonus, Wedding bonus, Baby bonus

Other benefits
Edenred electronic cafeteria, Public Transport contribution, Maternity leave benefits, Company and team events

Professional Certifications, Online Education Portals, Extensive Onboarding program, Strengths based culture (GALLUP)

Expected date of completion of the selection process

24 February 2023 (there are still 17 more days)

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Number of years of experience


Personality requirements and skills

As an IT Service Delivery Manager, your skills and experience will ideally include: 
  • 5 and more years of experience on similar position
  • Good communication and anticipation skills, to be able to delegate work to others and to enable them
  • Experience and proven track record in managing Customer / Supplier Relationships (both sides).
  • Experience in managing Software Releases, Testing and Deployments
  • General IT Affinity Understanding of Cloud-based Technologies and Offerings (e.g. Microsoft Azure, AWS)
  • Cloud Integration Management and Technologies (Network/Firewall, Security (Authentication / Encryption), Resilience / Disaster Recovery Testing. Standard Applications (Office, Voice, Mobile, Mail)
  • Basic Understanding of IT Project Delivery Methodologies (Waterfall, Scrum)

The way we are

We want to tell you one thing: We care for our employees.
As a part of our team - you become the essence of our business, because you add value to everything that we do.

Caring for well-being

Unique career

Caring for communities

Caring for development

Cooperating and sharing

Why you will like us

  • we have that kind of environment that welcomes any ideas that are pushing the envelope
  • we work hard, but we value your work-life balance
  • we make the difference – the unique bottom-to-top program that motivates employees to make Zurich Insurance a better place to work
  • our Development weeks will help you improve your skills

Interested already?

Send CV to the company


Brief description of the company

Zurich Insurance Company Ltd is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. Zurich Bratislava is a Slovakia-based Competence Center for highly specialized services in the areas of Life and non-life actuarial, risk management, business intelligence, IT application development and service management as well as insurance network. An international workforce of close to 300 colleagues is supporting Zurich’s Corporate Center and Business Units around the globe.

Number of employees

250-499 employees


Contact person: Simona Dzuganova
Tel.: +421918494633
E-mail: send CV
ID: 4507748  Dátum zverejnenia: 25.1.2023  Pracovná ponuka je prevzatá z inej stránky alebo zdroja. Základná zložka mzdy (brutto): 3 000 EUR/month