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Subject Matter Expert for Intune (possibility of remote work)

Zurich Insurance Company Ltd, organizačná zložka

Place of work
Remote work

Contract type
full-time

Wage (gross)
2 300 EUR/monthMinimal guaranteed bottom limit. Final salary offer depends on your experience and requirements.

Information about the position

Job description, responsibilities and duties

As Subject Matter Expert for Intune, your main responsibilities will involve:

Operate as part of a Zurich in-house team to support and maintain Endpoint operational services predominantly using Intune as the unified endpoint management tool
Provide engineering support, including guidance and support on Intune and co-existence operations and service configurations
Provide hands-on support for key Endpoint services including:
- Service Request management and fulfilment
- Release and Configuration Change Management and execution
- Incident resolution, general troubleshooting and remediation
- Delivery of services to agreed SLAs
- Service and metrics reporting
- Continuous service improvement
- Software deployment and packaging
- Support for testing services
- Creation and Maintenance of Operational processes

Employee perks, benefits

Working time benefits
Personal days off, Concentrated work week, Additional vacation, Home office, Extra days off at occasion of childbirth, Sabbatical leave

Monetary benefits
Life insurance from Zurich Austria, Compensation for salary loss during sick leave, 3rd pension pillar contribution, Risk Life Insurance, Meal contribution on top of the legally required minimum, Years of service bonus, Wedding bonus, Baby bonus

Other benefits
Edenred electronic cafeteria, Public Transport contribution, Maternity leave benefits, Company and team events

Learning/Development
Professional Certifications, Online Education Portals, Extensive Onboarding program, Strengths based culture (GALLUP)

Location(s): Bratislava or Kosice co-working space
Remote working: Yes (Slovakia based), if possible we would like to meet with you more often in the few first weeks
Schedule: Full-time

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Number of years of experience

Personality requirements and skills

The ideal candidate will have experience with PC desktop management with current experience with SCCM and Intune configurations/support. An ability to resolve problems including toolset integrations and a strong working knowledge of the W10 operating systems is also required. Experience of supporting mobile device and MacOS platforms would be an advantage.

As Subject Matter Expert for Intune, your skills and experience will ideally include:

3-5 years Operational experience, with strong working knowledge of MS Intune and Autopilot concepts, processes, operations, and administration
University Degree or equivalent or specific relevant working experience
Hands on experience of ongoing administration and service maintenance
Knowledge of Windows platform and Intune / SCCM (Configuration Manager) deployment tools
Strong working knowledge of the Windows OS
Working knowledge of reporting tools e.g. PowerBI or data manipulation and presentation
Good organizational skills and time management. Able to work under own initiative with minimal supervision
Analytical and problem-solving skills
Strong communication and Team Working skills
Experience of supporting mobile device and MacOS platforms would be an advantage
Relevant Industry Certifications would be an advantage including ITIL Foundation
Proficiency in written and spoken English.

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Brief description of the company

Zurich Insurance Company Ltd is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. Zurich Bratislava is a Slovakia-based Competence Center for highly specialized services in the areas of Life and non-life actuarial, risk management, business intelligence, IT application development and service management as well as insurance network. An international workforce of close to 300 colleagues is supporting Zurich’s Corporate Center and Business Units around the globe.

Number of employees

250-499 employees

ID: 4470690 Dátum zverejnenia: 22.11.2022 lokalita: Remote work Pozícia: IT Consultant, Process Engineer, Service Engineer, Service Technician, Systems Engineer Spoločnosť: Zurich Insurance Company Ltd, organizačná zložka Pracovná ponuka je prevzatá z inej stránky alebo zdroja. Základná zložka mzdy (brutto): 2 300 EUR/month