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Office 365 Level 2 Support Analyst
Zurich Insurance Company Ltd, organizačná zložka
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Wage (gross)
1 800 EUR/monthFinal salary offer depends on your experience and requirements.
1 800 EUR/monthFinal salary offer depends on your experience and requirements.
Information about the position
Job description, responsibilities and duties
Become a part of newly forming team located in Bratislava, providing a world-class customer service experience to Zurich’s internal end users!
As part of a regional Zurich support team you will address ‘break-fix’ incidents, execute end user service requests and provide end user support for ‘how do I’ queries.
As Office 365 Level 2 Product Support Analyst, your main responsibilities will involve:
• Work as part of a regional Zurich team providing Level 2 support for the O365 Products around the world
• Deliver the required service in line with all documented service levels and other quality measures
• Accurately document all work performed through Zurich’s Service Now ticketing system including details and outcomes
• Apply ITIL fundamentals to all relevant processes including Incident and Change Management
• Actively provides Office 365 product and technical advice; leads and contributes to the shaping of technical standards and guidelines
• Develop, foster and maintain highly effective customer interactions
• Be a subject matter expert in an Office 365 sub-set of Products
• Engage with key stakeholders to eliminate service failings and offer up solutions to improve the customer experience
Your Skills and Experience
As part of a regional Zurich support team you will address ‘break-fix’ incidents, execute end user service requests and provide end user support for ‘how do I’ queries.
As Office 365 Level 2 Product Support Analyst, your main responsibilities will involve:
• Work as part of a regional Zurich team providing Level 2 support for the O365 Products around the world
• Deliver the required service in line with all documented service levels and other quality measures
• Accurately document all work performed through Zurich’s Service Now ticketing system including details and outcomes
• Apply ITIL fundamentals to all relevant processes including Incident and Change Management
• Actively provides Office 365 product and technical advice; leads and contributes to the shaping of technical standards and guidelines
• Develop, foster and maintain highly effective customer interactions
• Be a subject matter expert in an Office 365 sub-set of Products
• Engage with key stakeholders to eliminate service failings and offer up solutions to improve the customer experience
Your Skills and Experience
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
As Office 365 Level 2 Product Support Analyst, your skills and experience will ideally include:
• 2-3 years of experience working with O365 Products including 1-2 years in an end user support capacity.
• Technical knowledge and understanding of Office 365 Products including Teams, Exchange, Sharepoint and Onedrive
• Good working knowledge of Active directory and Azure
• ITIL and related products certifications are advantage
• Experience of working with ServiceNow or similar service management platform
• Hands on experience with Powershell scripting
• Strong problem-solving skills
• Team player
• Strong customer service focus
• Excellent command of English, both verbal and written
• 2-3 years of experience working with O365 Products including 1-2 years in an end user support capacity.
• Technical knowledge and understanding of Office 365 Products including Teams, Exchange, Sharepoint and Onedrive
• Good working knowledge of Active directory and Azure
• ITIL and related products certifications are advantage
• Experience of working with ServiceNow or similar service management platform
• Hands on experience with Powershell scripting
• Strong problem-solving skills
• Team player
• Strong customer service focus
• Excellent command of English, both verbal and written
Advertiser
Brief description of the company
Zurich Insurance Company Ltd is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. Zurich Bratislava is a Slovakia-based Competence Center for highly specialized services in the areas of Life and non-life actuarial, risk management, business intelligence, IT application development and service management as well as insurance network. An international workforce of close to 300 colleagues is supporting Zurich’s Corporate Center and Business Units around the globe.
Number of employees
250-499 employees
ID: 4101059
Dátum zverejnenia: 11.6.2021
2021-06-11
lokalita: Bratislava Pozícia: IT/Technical Support Specialist Spoločnosť: Zurich Insurance Company Ltd, organizačná zložka
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto): 1 800 EUR/month