Team Leader for MS Office 365 Level 2 Support team

Start your career at Zurich Insurance Company Ltd
Place of work
Mýtna 48, Bratislava
Contract type
Wage (gross)
2 900 EUR/monthFinal salary offer depends on your experience and requirements.
Field of work
IT Services

The way we are

We want to tell you one thing: We care for our employees.
As a part of our team - you become the essence of our business, because you add value to everything that we do.

Caring for well-being

Unique career

Caring for communities

Caring for development

Cooperating and sharing

Why you will like us

  • we have that kind of environment that welcomes any ideas that are pushing the envelope
  • we work hard, but we value your work-life balance
  • we make the difference – the unique bottom-to-top program that motivates employees to make Zurich Insurance a better place to work
  • our Development weeks will help you improve your skills

Interested already?

Send CV to the company

Information about the position

Job description, responsibilities and duties

Our opportunity

Team Leader for MS Office 365 Level 2 Support team

We offer the opportunity to become Team Leader of Global team, that is currently being formed in Bratislava. Team will be providing a world-class customer service experience to Zurich’s internal end users.

You will lead a Regional Level 2 Product Support team, which will address issues such as: ‘break-fix’ incidents, execute end user service requests and provide end user support for ‘how do I’ queries.

As a team leader you will inspire and engage our workforce by creating an amazing user experience, wherever, however, and whenever we work.

Your role:

• Lead a regional team which is part of a global Zurich function providing Level 2 support for the O365 Products around the world.
• Delivers the required service in line with all documented service levels and other quality measures, using continuous service improvement methodologies to constantly seek to improve the services.
• Maintains and improves overall Office 365 Product performance for Business users.
• Actively provides Office 365 product and technical advice, acting as a Subject Matter Expert.
• Actively leads and contributes to the shaping of technical standards and guidelines.
• Actively engage with key stakeholders to report on service quality, eliminate service failings and provide solutions to improve the customer experience.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

As Team Leader of Product Support team, your skills and experience will ideally include:

• Strong understanding of the Microsoft O365 Product suite and environment
• Strong technical knowledge and understanding of Office 365 Products including Teams, Exchange, Sharepoint and Onedrive
• Knowledge of other Office 365 products
• Hands on experience with Powershell scripting
• Good understanding of Active Directory and Azure Cloud
• ITIL certification is advantage Microsoft products certifications
• Experience of working with ServiceNow or similar service management platform
• Strong Team working skills
• Strong customer service focus
• Excellent written and verbal English language.
• Additional language also required dependent on region (Portugese/Spanish for Americas and German or other major European language for EMEA)


Brief description of the company

Zurich Insurance Company Ltd is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

Zurich Bratislava is a Slovakia-based competence center for highly specialized services in the areas of Life Actuarial, Non-life Pricing & Analytics, Claims, Risk Management, Business Intelligence, IT Application Development and Service Management - as well as Insurance Network Management.

An international workforce of more than 200 talented professionals are supporting Zurich business units around the globe with value added services.

Number of employees

200-249 employees

Company address

Zurich Insurance Company Ltd, organizačná zložka
Mýtna 48
811 07 Bratislava - Staré mesto
ID: 4069136  Dátum zverejnenia: 26.4.2021  Základná zložka mzdy (brutto): 2 900 EUR/month