Application Support Specialist

Start your career at Zurich Insurance Company Ltd
Place of work
Bratislava I, Bratislava-Old Town
Contract type
Basic wage component (gross) and other rewards
from 1400€ plus other pay elements based on your experience

Information about the position

Job description, responsibilities and duties

The candidate will support the Risk Modelling Platform (RMP) - a centralized platform for integrating and consolidating Zurich's risk quantification and reporting processes. 

Key Accountabilities
  • Providing comprehensive and expanded first and second level help desk support for IT incidents, problems and service requests via the RMP service desk.
  • Updating documented procedures and tools (e.g. the RMP wiki) based on incidents and platform enhancements.
  • Providing support on RMP maintenance activities (e.g. data archiving, software upgrades, DB maintenance).
  • Provides service desk performance / RMP services reporting and analysis to RMP stakeholders.
  • Providing consultation, support, and training to RMP Customers (e.g RMP Wiki, Service Desk and Change management tools).
  • Provide support to RMP management.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Personality requirements and skills

  • Number of years of experience 1-2 Functional
  • Technical Capabilities
  • Excellent Customer service skills (experience working in customer support role is welcome).
  • Effective communication, presentation and relationship management skills at different levels and in a multicultural environment.
  • Ability to work effectively in a global organization, in a small team, under time pressure and to manage ambiguity.
  • Experience in IT / IT educational background (Linux and Windows system administration).
  • Experience with Microsoft SQL Server highly beneficial.
  • Fluent in English (spoken and written).
  • Ability and willingness to learn.  


Brief description of the company

Zurich Insurance Company Ltd is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

Zurich Bratislava is a Slovakia-based competence center for highly specialized services in the areas of Life Actuarial, Non-life Pricing & Analytics, Claims, Risk Management, Business Intelligence, IT Application Development and Service Management - as well as Insurance Network Management.

An international workforce of more than 200 talented professionals are supporting Zurich business units around the globe with value added services.

Number of employees

200-249 employees

Company address

Zurich Insurance Company Ltd, organizačná zložka
Mýtna 48
811 07 Bratislava - Staré mesto


Contact person: Nikola Bilkova
E-mail: send CV
ID: 3576675   Dátum zverejnenia: 11.1.2019  
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1400€ plus other pay elements based on your experience