Junior Application Support Specialist

Start your career at Zurich Insurance Company Ltd
Place of work
Bratislava I, Bratislava-Old Town, Slovakia, of Bratislava I
Contract type
Basic wage component (gross) and other rewards
1200€ plus other pay elements based on your experience

Information about the position

Job description, responsibilities and duties

The candidate will support the Risk Modelling Platform (RMP) a centralized platform for integrating and consolidating Zurich's risk quantification and reporting processes. 

Key Accountabilities
  • Providing comprehensive and expanded first and second level help desk support for IT incidents, problems and service requests via the RMP service desk.
  • Updating documented procedures and tools (e.g. the RMP wiki) based on incidents and platform enhancements.
  • Administration of the RMP productivity toolset - Atlassian Suite (e.g. JIRA, Confluence) - -- - Providing support on RMP maintenance activities (e.g. data archiving, software upgrades, DB maintenance).
  • Provides service desk performance / RMP services reporting and analysis to RMP stakeholders.
  • Providing consultation, support, and training to RMP Customers (e.g RMP Wiki, Service Desk and Change management tools. Provide support to RMP management.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Personality requirements and skills

  • Excellent Customer service skills (experience working in customer support role is welcome).
  • Effective communication, presentation and relationship management skills at different levels and in a multicultural environment.
  • Ability to work effectively in a global organization, in a small team, under time pressure and to manage ambiguity.
  • Experience in IT / IT educational background (Linux and Windows system administration).
  • Experience with Microsoft SQL Server highly beneficial. Fluent in English (spoken and written).
  • Ability and willingness to learn.
  • 1-2 years of experience on similar position.


Brief description of the company

Zurich Insurance Company Ltd is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

Zurich Bratislava is a Slovakia-based competence center for highly specialized services in the areas of Life Actuarial, Non-life Pricing & Analytics, Claims, Risk Management, Business Intelligence, IT Application Development and Service Management - as well as Insurance Network Management.

An international workforce of more than 200 talented professionals are supporting Zurich business units around the globe with value added services.

Number of employees

200-249 employees

Company address

Zurich Insurance Company Ltd, organizačná zložka
Mýtna 48
811 07 Bratislava
ID: 3467180   Dátum zverejnenia: 9.8.2018  
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto) a ďalšie odmeny:   1200€ plus other pay elements based on your experience