Application Subject Matter Expert

As an application SME, you will be responsible for assuring the operability, supportability, availability and stability of services currently in production and new services being generated by projects. You will be responsible for administration and support of Microsoft Team Foundation Server platform, ITIL Problem Management, and ITIL Service Transition processes. You will work closely with Project Managers, Business Analysts, Architects and Operations Team in supporting and driving infrastructure transformation programs to achieve landscape simplification through initiatives such as Automation, DevOps, Containers and Cloud. English language skills are required for fluid communications with various technical and business stakeholders.

As an Application SME your main responsibilities will involve:
*  Understanding the IT operational environment
*  Understanding the IT Application landscape
*  Responsible for Problem Management service
*  Responsible for Infrastructure Requisition process
*  Administration and Support of Microsoft Team Foundation Server platform
*  Providing leadership and technical support for major IT transformation programs
*  Supporting transition of new or changed service from project to operations
*  Reviewing and validating detailed technical design of services
*  Performing quality review of operational documentation such as runbooks
*  Driving service performance and availability improvements
*  Driving new technology standards, guidelines and best practices such as Automation, DevOps, Cloud, Containers