Service Delivery Manager

Start your career at Zurich Insurance Company Ltd
Place of work
Contract type
Start date
By agreement
Basic wage component (gross) and other rewards
By agreement

Information about the position

Job description, responsibilities and duties

* Establish procedures and quality standards, monitoring these against agreed targets.
* Manage operational services delivered to specific IT business units, ensuring quality and performance are maintained and communicated.
* Identify and follows up on actions needed to address performance/quality issues.
* Responds to the IT business for operational IT service queries or issues.
* Network as needed with key contacts internally and externally.
* Maintain critical application lists and highlights Service Level Agreements that may need amending to align with business expectations.
* Build relationships with internal IT service providers and identify gaps where IT services do not meet the business service levels (performance & quality) and recommend actions to close the gaps.
* Manages activities to provide the business with a clear view of services.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

* 2 or more years are required in the field of IT Service Management ideally in a multi-supplier environment including relationship management,
* Experience based on best practice frameworks such as ITIL or COBIT and SCRUM,
* Above average skills of Microsoft Office suite, especially Power Point; including MS Visio and MS Project,
* A hands-on personality with the proven ability to take on and affect change,
* English: Fluent spoken and written, working language (meetings and conferences, technical explanations, documentation).


Brief description of the company

Zurich Insurance Company Ltd is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

Zurich Bratislava is a Slovakia-based competence center for highly specialized services in the areas of Life Actuarial, Non-life Pricing & Analytics, Claims, Risk Management, Business Intelligence, IT Application Development and Service Management - as well as Insurance Network Management.

An international workforce of more than 200 talented professionals are supporting Zurich business units around the globe with value added services.

Number of employees

200-249 employees

Company address

Zurich Insurance Company Ltd, organizačná zložka
Mýtna 48
811 07 Bratislava
ID: 3331354   Dátum zverejnenia: 9.3.2018  
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto) a ďalšie odmeny:   By agreement