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Service Delivery Manager
Zurich Insurance Company Ltd, organizačná zložka
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
By agreement
By agreement
Wage (gross)
By agreement
By agreement
Information about the position
Job description, responsibilities and duties
* Establish procedures and quality standards, monitoring these against agreed targets.
* Manage operational services delivered to specific IT business units, ensuring quality and performance are maintained and communicated.
* Identify and follows up on actions needed to address performance/quality issues.
* Responds to the IT business for operational IT service queries or issues.
* Network as needed with key contacts internally and externally.
* Maintain critical application lists and highlights Service Level Agreements that may need amending to align with business expectations.
* Build relationships with internal IT service providers and identify gaps where IT services do not meet the business service levels (performance & quality) and recommend actions to close the gaps.
* Manages activities to provide the business with a clear view of services.
* Manage operational services delivered to specific IT business units, ensuring quality and performance are maintained and communicated.
* Identify and follows up on actions needed to address performance/quality issues.
* Responds to the IT business for operational IT service queries or issues.
* Network as needed with key contacts internally and externally.
* Maintain critical application lists and highlights Service Level Agreements that may need amending to align with business expectations.
* Build relationships with internal IT service providers and identify gaps where IT services do not meet the business service levels (performance & quality) and recommend actions to close the gaps.
* Manages activities to provide the business with a clear view of services.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
* 2 or more years are required in the field of IT Service Management ideally in a multi-supplier environment including relationship management,
* Experience based on best practice frameworks such as ITIL or COBIT and SCRUM,
* Above average skills of Microsoft Office suite, especially Power Point; including MS Visio and MS Project,
* A hands-on personality with the proven ability to take on and affect change,
* English: Fluent spoken and written, working language (meetings and conferences, technical explanations, documentation).
* Experience based on best practice frameworks such as ITIL or COBIT and SCRUM,
* Above average skills of Microsoft Office suite, especially Power Point; including MS Visio and MS Project,
* A hands-on personality with the proven ability to take on and affect change,
* English: Fluent spoken and written, working language (meetings and conferences, technical explanations, documentation).
Advertiser
Brief description of the company
Zurich Insurance Company Ltd is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. Zurich Bratislava is a Slovakia-based Competence Center for highly specialized services in the areas of Life and non-life actuarial, risk management, business intelligence, IT application development and service management as well as insurance network. An international workforce of close to 300 colleagues is supporting Zurich’s Corporate Center and Business Units around the globe.
Number of employees
250-499 employees
ID: 3331354
Dátum zverejnenia: 9.3.2018
2018-03-09
lokalita: Bratislava Pozícia: IT Project Manager, Service Engineer Spoločnosť: Zurich Insurance Company Ltd, organizačná zložka
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Základná zložka mzdy (brutto) a ďalšie odmeny: By agreement