Junior Technical Expert BI

Start your career at Zurich Insurance Company Ltd
Place of work
Contract type
Start date
By agreement
Salary offered (gross)
By agreement

Information about the position

Job description, responsibilities and duties

Our opportunity

We are seeking a Junior Technical Expert (Business Intelligence) to join our Data Delivery organization within Group Operations and Technology.  In this role, you will be responsible for the delivery of Data Delivery services and contribute to and advise on the development and support of applications by understanding the requirements of customers and recommending application performance improvements, to ensure alignment with business requirements.

You will play a key role development of processes and lead the implementation of systems and process improvements in infrastructure, architecture, ensuring IT solutions align with medium-term business objectives and looking ahead to understand future technology options for the business. You will Provide technical guidance and recommendations as a subject matter expert in relevant area of IT, in order to support the resolution of the most complex customer cases and develop precedents to improve customer service

Your role
  As Junior Technical Expert BI, your main responsibilities will involve:

* Lead a specific application portfolio according to Service Level Agreements by providing support and executing tasks during the monthly rollover
* Independently collate and analyze data using pre-determined tools, methods and formats and make recommendations in order to support the decision making processing
* Investigate and assess internal customers technical issues related to the assigned application as well as manage each case to a successful resolution, working in conjunction with IT colleagues and directly with internal customers where necessary
* Create solution descriptions and provide estimates for Change Requests
* Report overall application service performance to the Service Manager proactively taking action to address issues and gaps with the business.
* Act as Microstrategy technical expert and specialist for other team members and to internal customers, advise them of appropriate actions to fulfil procedures and regulatory requirements or solve immediate problems
* Involve in the delivery of projects through any application development and ongoing maintenance
* Collaborate with Solution Architecture teams to ensure the operational aspects of a solution are aligned
* Collaborate with Platform Management and IT Infrastructure counterparts in case of any infrastructure related issues
* Implement Change Requests in Microstrategy
* Document outages, errors and any other customer or service issues, administer actions to resolve service problems and perform incident, problem and escalation management for own area of responsibility
* Review and analyse IT project performance using standard reporting tools and highlight discrepancies against plan
* Assess and evaluate IT business processes in order to identify opportunities for improvement
* Ensure compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, and provide assistance and support for audits, where applicable


Your Skills and Experience
  We are expecting a deep knowledge and experience in BI technologies, a strong ability to efficiently manage events in a way to prevent disruption of business operations and to proactively communicate with business stakeholders.  Your skills and experience will ideally include:

* University level education or equivalent
* Prior experience working in a financial services environment desirable, preferably insurance
* Service Management certification (e.g. ITIL) preferred
* Over 2 years of relevant BI experience, with technical background in Microstrategy. 
* Technical background in Informatica PowerCenter and SAP BW is a plus
* Effective communication, presentation and relationship management skills at different levels and in a multicultural environment
* Ability to work effectively in a global organization, under time pressure and to manage ambiguity
* Fluent in English (spoken and written). Further languages preferred    

Additional Information
Primary work location is Bratislava. This position requires approximately up to 10% of travel depending on Project requirements. You can apply by clicking on the button “Apply online”
Who we are
Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect. How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating. You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries. It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.
As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
Zurich Insurance has the policy to be an equal opportunity employer. We aim to attract and retain the best qualified individuals available, without regard to criteria such as race/ethnicity, national origin, religion, gender, sexual orientation, age or disability.

At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.


Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)


Brief description of the company

Zurich Insurance Group, a global market leader established in 1872 in Zurich, has been successfully running a Service Center in Bratislava since 2006.
Currently 170 employees support Zurich Insurance Group and provides actuarial and financial services including actuarial modeling, reporting, software development & maintenance of financial data calculation, change management processes, support in Finance planning and performance management, IT enterprise application services, GI Claims analytics.
To get more information about the Group please visit www.zurich.com/slovakia.

Main focus of the company's activities

Insurance, except compulsory social security

Company address

Zurich Insurance Company Ltd, organizačná zložka
Nám. 1. mája 18
811 06 Bratislava
ID: 2761146   Dátum zverejnenia: 11.10.2016  
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