Professional, IT Systems

As IT Support Analyst, you are the contact person for our users, solving IT problems in our European office & techcenter locations. Your work location will be Trencin

Tasks

• On-site and remote support of employees and infrastructure in satellite offices within the EU (focus on Slovakia, Germany and Italy)

• Tracking and processing of support tickets until completion, as well as updating them as required

• Support of Hardware - HP PCs/software/other peripherals/cell phones, including life-cycle process for the equipment

• Asset management - responsible for the daily and long-term hardware management within the organization. This includes updating, planning, checking, working and recording hardware assets to ensure compliance with company rules.

• Diagnosis and solution of infrastructure problems, development and implementation of corrective solutions

• Support of the network environment in cooperation with our service partners

• Cooperation and helping other departments/divisions

• Focus on excellent customer service

• Application of defined best practices and standards and the documentation of processes

• In addition to the tasks mentioned above, other activities and responsibilities may be defined individually

Qualification

• Experience with end user support, desktop support, and technical skills around Windows OS & Office365

• At least two year's professional experience in a similar role(above)

• Good command of English spoken and written

• Very good knowledge of the desktop environment and the current Microsoft operating systems and standards.

• Experience in working with Windows environment, Active Directory structures and Asset management

• Knowledge of network infrastructure and security

• Distinct customer service orientation.

• Ability to communicate relevant information in a user-friendly non-technical language.

• Efficient workload prioritization even under heavy workloads and the ability to work independently.

• Analytical and problem-solving skills

• Experience of working in a team-oriented environment.

• Microsoft certifications and experience with ITIL would be an advantage

• Car driving licence