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IT Support Analyst
Yanfeng International Automotive Technology Slovakia s.r.o.
Bratislava
plný úväzok
1 400 EUR/mesiac
Informácie o pracovnom mieste
Náplň práce, právomoci a zodpovednosti
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On-site support of employees and infrastructure in satellite offices within the EU (focus on Germany, Slovakia and Italy)
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Tracking and processing of support tickets until completion, as well as updating them as required
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Support of HP Leasing PCs/software/other peripherals/cell phones, including asset management and the timely replacement of the equipment
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Diagnosis and solution of infrastructure problems, development and implementation of corrective solutions
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Support of the network environment in cooperation with our service partners.
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Support of the telephone system, including the creation and tracking of change requests
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Cooperation and providing assistance to other departments/divisions
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Focus on excellent customer service
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Application of defined best practices and standards and the documentation of processes
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In addition to the tasks mentioned above, other activities and responsibilities may be defined individually
Požiadavky na zamestnanca
Pozícii vyhovujú uchádzači so vzdelaním
Osobnostné predpoklady a zručnosti
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Experience with end user support, desktop support, and technical skills around Windows OS & Office365
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At least two year's professional experience in a similar role
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Good command of English spoken and written
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Very good knowledge of the desktop environment and the current Microsoft operating systems and standards.
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Experience in working with Windows environment and Active Directory structures.
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Knowledge of network infrastructure and security
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Distinct customer service orientation.
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Ability to communicate relevant information in a user-friendly non-technical language.
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Efficient workload prioritization even under heavy workloads and the ability to work independently.
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Analytical and problem-solving skills
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Experience of working in a team-oriented environment.
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Microsoft certifications and experience with ITIL would be an advantage
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Car driving license
Benefits
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13th Salary
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Fully paid 5 EUR lunch voucher/worked day
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Flexible Benefits (400 EUR/year)
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Language Courses
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Vitamin Program
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Coffee Program
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Wedding Allowance
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Child Birth Allowance
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Jubilee Allowance (personal jubilee)
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Seniority bonus based on number of years at YFAI
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3 days of extra vacation after 2 years at YFAI
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Multisport car
Inzerujúca spoločnosť
Stručná charakteristika spoločnosti
Yanfeng is a leading global automotive supplier, focusing on interior, exterior, seating, cockpit electronics, and passive safety, and is exploring new business actively. Yanfeng has more than 240 locations and approximately 55,000 employees worldwide. The technical team of 4,200 experts is in 8 R&D centers and other regional offices, with complete capabilities including engineering and software development, styling, and test validation. Focusing on smart cabin and lightweight technology, Yanfeng supports automakers to explore future mobility and provide leading cabin solutions. For more information, please visit www.yfai.com or www.yanfeng.com.