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Technical Support Manager

XAL Eastern Europe k.s.

Place of work
Bratislava
Contract type
full-time
Start date
immediate
Wage (gross)
1 800 EUR/monthYearly bonus depending on company results

Information about the position

Job description, responsibilities and duties

Main responsibilities will include:

• Preparing and handling quotes for XAL products
• Dealing with technical enquiries from specifiers and installers
• Handling product-related enquiries from our clients
• Giving on-site support with XAL products installation and handling on-site claims
• Working closely with the Austrian based technical team
• Working independently on new lighting projects

Employee perks, benefits

We offer:
• Strong international company
• Very friendly atmosphere, working in modern environment strongly oriented in design and architecture
• Daily usage of foreign languages
• Possibility of home office - upon agreement
• Flexibility
• In-depth training
• Business trips, trainings abroad
• 3 sick days per year
• Referral benefit 300 EUR brutto
• Social events, team buildings
• Yearly bonus based on the company results

Information about the selection process

It's not a senior position and is suitable for young open minded and motivated candidates with good communication skills.
There will be an intense training period in our XAL EE office that will familiarise the successful candidate with XAL’s products and the work environment.
We offer a great and flexible working environment in a young dynamic team, and the chance to join a continuously growing company.

Please be aware that due to the current workload it won't be possible to answer all the requests of the applicants, only the most suitable candidates will be contacted. Thank you for your understanding

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

lighting, electricity, electronics, customer service

Language skills

English - Upper intermediate (B2)

Other knowledge

Business correspondence - Basic
Microsoft Outlook - Basic
Microsoft Excel - Basic
Microsoft Windows - Basic

Driving licence

B

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

We are looking for a candidate with:

• An education and background in electrical engineering and/or lighting industry
• Knowledge of Microsoft office and ideally an ERP system
• Understanding of the building industry
• Confidence in dealing with clients
• Willingness to learn
• Capability of working independently
• An interest in design and architecture
• A creative and open mind
• Knowledge of AUTOCAD, and ideally RELUX or DIALUX is an advantage

Advertiser

Brief description of the company

XAL is a leading manufacturer of architectural lighting for retail, public spaces, offices and living environments. Working closely with lighting and interior designers, as well as architects, we supply high-end solutions that blend in with and support architectural concepts. Our headquarters are located in Austria with a number of subsidiaries and production facilities throughout the world.

Our office in Bratislava was established in 2007. Due to our continuous success we are now further expanding our team in order to provide the best possible service to our clients and further grow our business.

Number of employees

500-999 employees
ID: 4512137  Dátum zverejnenia: 1.2.2023  Základná zložka mzdy (brutto): 1 800 EUR/month