Operations Associate

Wolt Slovensko s. r. o.

Place of work
Mlynské nivy 5, Ružinov, Slovakia, Bratislava (Job with occasional home office)
Contract type
full-time
Start date
As soon as possible
Wage (gross)
1 300 - 1 500 EUR/month

Information about the position

Job description, responsibilities and duties

Are you interested in the dynamics around Operations and enjoy working in a fast-moving environment? Do you enjoy helping people and supporting them to thrive? If the answer is yes - then read further!

ROLE BACKGROUND

Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Slovakia in 2019 and have now grown to 14 cities.

We are growing rapidly and are now looking for an Operations Associate to join an amazing team of passionate and driven individuals in a rapidly growing business in Slovakia.

Reporting to the Operations Manager, the Operations Associate will take responsibility for managing the Courier Partner relations while also supporting on the most critical topics in the delivery operations.

In this role, you’ll get a lot of help and support on the way but are also expected to be an amazing independent contributor with an exceptional ability to execute every single day.

WHAT YOU WILL BE DOING

○ Onboard, retain and grow the number of Courier Partners on Wolt’s platform:
○ Ensure a healthy and sustainable delivery operation in multiple cities.
○ Be part of optimizing our processes, procedures, and communication channels.
○ Oversee courier performance and funnel execution.
○ Helping new courier applicants through our onboarding process.
○ Leading and managing our courier partner introductions.
○ Responsible for the direct communication with our Courier Partners, including
handling the inbox and potential inquiries, information materials, round-table meet-ups etc.
○ Manage off-boardings.
○ Managing daily courier supply and scheduling.
○ Manage courier gear inventory.


OUR HUMBLE EXPECTATIONS

○ Experience from a customer- and/or people-oriented role, preferably both online-, tele- and face-to-face-communication.
○ Excellent communicator and experience with creating texts, blogs or similar to many recipients.
○ Able to conceptualize, improve and implement ideas and improvements in close collaboration with a team.
○ Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.
○ Ability to think on your feet, naturally proactive and comfortable with autonomous problem solving in a fast-paced environment.
○ Responsible and reliable, with a structured approach to your work.
○ Able to do occasional physical work, as you will be hands-on with the deliveries and storage of our courier gear.
○ You are a good communicator in written and spoken Slovak & English.

Employee perks, benefits

- Multisport card
- Discount on food delivery via Wolt

Information about the selection process

We will be glad if you also apply through our official job page, here: https://wolt.com/sk/jobs

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Slovak - Proficiency (C2) and English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

OUR HUMBLE EXPECTATIONS

○ Experience from a customer- and/or people-oriented role, preferably both online-, tele- and face-to-face-communication.
○ Excellent communicator and experience with creating texts, blogs or similar to many recipients.
○ Able to conceptualize, improve and implement ideas and improvements in close collaboration with a team.
○ Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.
○ Ability to think on your feet, naturally proactive and comfortable with autonomous problem solving in a fast-paced environment.
○ Responsible and reliable, with a structured approach to your work.
○ Able to do occasional physical work, as you will be hands-on with the deliveries and storage of our courier gear.
○ Fluency in both Slovak & English is a must!

Advertiser

Brief description of the company

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.
ID: 4049798  Dátum zverejnenia: 3.3.2023  Základná zložka mzdy (brutto): 1 300 EUR/month