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Operations Associate
Wolt Slovensko s. r. o.
Place of work
Mlynské nivy 5, Ružinov, Slovakia, Bratislava (Job with occasional home office)
Mlynské nivy 5, Ružinov, Slovakia, Bratislava (Job with occasional home office)
Contract type
full-time
full-time
Start date
As soon as possible
As soon as possible
Wage (gross)
1 300 - 1 500 EUR/month
1 300 - 1 500 EUR/month
Information about the position
Job description, responsibilities and duties
Are you interested in the dynamics around Operations and enjoy working in a fast-moving environment? Do you enjoy helping people and supporting them to thrive? If the answer is yes - then read further!
ROLE BACKGROUND
Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Slovakia in 2019 and have now grown to 14 cities.
We are growing rapidly and are now looking for an Operations Associate to join an amazing team of passionate and driven individuals in a rapidly growing business in Slovakia.
Reporting to the Operations Manager, the Operations Associate will take responsibility for managing the Courier Partner relations while also supporting on the most critical topics in the delivery operations.
In this role, you’ll get a lot of help and support on the way but are also expected to be an amazing independent contributor with an exceptional ability to execute every single day.
WHAT YOU WILL BE DOING
○ Onboard, retain and grow the number of Courier Partners on Wolt’s platform:
○ Ensure a healthy and sustainable delivery operation in multiple cities.
○ Be part of optimizing our processes, procedures, and communication channels.
○ Oversee courier performance and funnel execution.
○ Helping new courier applicants through our onboarding process.
○ Leading and managing our courier partner introductions.
○ Responsible for the direct communication with our Courier Partners, including
handling the inbox and potential inquiries, information materials, round-table meet-ups etc.
○ Manage off-boardings.
○ Managing daily courier supply and scheduling.
○ Manage courier gear inventory.
OUR HUMBLE EXPECTATIONS
○ Experience from a customer- and/or people-oriented role, preferably both online-, tele- and face-to-face-communication.
○ Excellent communicator and experience with creating texts, blogs or similar to many recipients.
○ Able to conceptualize, improve and implement ideas and improvements in close collaboration with a team.
○ Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.
○ Ability to think on your feet, naturally proactive and comfortable with autonomous problem solving in a fast-paced environment.
○ Responsible and reliable, with a structured approach to your work.
○ Able to do occasional physical work, as you will be hands-on with the deliveries and storage of our courier gear.
○ You are a good communicator in written and spoken Slovak & English.
ROLE BACKGROUND
Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Slovakia in 2019 and have now grown to 14 cities.
We are growing rapidly and are now looking for an Operations Associate to join an amazing team of passionate and driven individuals in a rapidly growing business in Slovakia.
Reporting to the Operations Manager, the Operations Associate will take responsibility for managing the Courier Partner relations while also supporting on the most critical topics in the delivery operations.
In this role, you’ll get a lot of help and support on the way but are also expected to be an amazing independent contributor with an exceptional ability to execute every single day.
WHAT YOU WILL BE DOING
○ Onboard, retain and grow the number of Courier Partners on Wolt’s platform:
○ Ensure a healthy and sustainable delivery operation in multiple cities.
○ Be part of optimizing our processes, procedures, and communication channels.
○ Oversee courier performance and funnel execution.
○ Helping new courier applicants through our onboarding process.
○ Leading and managing our courier partner introductions.
○ Responsible for the direct communication with our Courier Partners, including
handling the inbox and potential inquiries, information materials, round-table meet-ups etc.
○ Manage off-boardings.
○ Managing daily courier supply and scheduling.
○ Manage courier gear inventory.
OUR HUMBLE EXPECTATIONS
○ Experience from a customer- and/or people-oriented role, preferably both online-, tele- and face-to-face-communication.
○ Excellent communicator and experience with creating texts, blogs or similar to many recipients.
○ Able to conceptualize, improve and implement ideas and improvements in close collaboration with a team.
○ Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.
○ Ability to think on your feet, naturally proactive and comfortable with autonomous problem solving in a fast-paced environment.
○ Responsible and reliable, with a structured approach to your work.
○ Able to do occasional physical work, as you will be hands-on with the deliveries and storage of our courier gear.
○ You are a good communicator in written and spoken Slovak & English.
Employee perks, benefits
- Multisport card
- Discount on food delivery via Wolt
- Discount on food delivery via Wolt
Information about the selection process
We will be glad if you also apply through our official job page, here: https://wolt.com/sk/jobs
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
Slovak - Proficiency (C2) and English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
OUR HUMBLE EXPECTATIONS
○ Experience from a customer- and/or people-oriented role, preferably both online-, tele- and face-to-face-communication.
○ Excellent communicator and experience with creating texts, blogs or similar to many recipients.
○ Able to conceptualize, improve and implement ideas and improvements in close collaboration with a team.
○ Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.
○ Ability to think on your feet, naturally proactive and comfortable with autonomous problem solving in a fast-paced environment.
○ Responsible and reliable, with a structured approach to your work.
○ Able to do occasional physical work, as you will be hands-on with the deliveries and storage of our courier gear.
○ Fluency in both Slovak & English is a must!
○ Experience from a customer- and/or people-oriented role, preferably both online-, tele- and face-to-face-communication.
○ Excellent communicator and experience with creating texts, blogs or similar to many recipients.
○ Able to conceptualize, improve and implement ideas and improvements in close collaboration with a team.
○ Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.
○ Ability to think on your feet, naturally proactive and comfortable with autonomous problem solving in a fast-paced environment.
○ Responsible and reliable, with a structured approach to your work.
○ Able to do occasional physical work, as you will be hands-on with the deliveries and storage of our courier gear.
○ Fluency in both Slovak & English is a must!
Advertiser
Brief description of the company
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with around 55,000 restaurant and retail partners as well as with around 125,000 courier partners across 23 countries and over 200 cities.
Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.
Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.
ID: 4049798
Dátum zverejnenia: 3.3.2023
2023-03-03
lokalita: Bratislava Pozícia: Administrative Worker, Official, Co-ordinator, Customer Support Specialist, Project Manager Spoločnosť: Wolt Slovensko s. r. o.
Základná zložka mzdy (brutto): 1 300 EUR/month