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Operations Specialist
Wolt Slovensko s. r. o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
May 2021
May 2021
Wage (gross)
1 400 - 1 700 EUR/month
1 400 - 1 700 EUR/month
Information about the position
Job description, responsibilities and duties
Do you have an entrepreneurial mindset, relentless hunger for growth and will to build the best possible customer experience and efficent operations? Are you a motivator with excellent communication skills? Do you thrive in a fast-paced and dynamic environment? If this sounds like you, we’d love to chat!
ROLE BACKGROUND
The ops team in each country is the heart and soul of Wolt. Every country team is a startup within the company. As a member of our ops, you must have a passion for getting things done and solving problems daily together with your team. There will be no two days alike as you set out to build a new business in your market.
As our Operations Specialist, you will be responsible for the onboarding of our new couriers in multiple cities and that couriers have everything they need in order to provide the best quality of service throughout all stages of delivery - from our restaurants to the customers. You will also be working with analytical tools to analyze the balance between customer orders and the number of couriers. Our operations run seven days a week in multiple cities - although this role is mainly a Monday-Friday job, sometimes it will require you to be available on the weekend or to travel to another city.
WHAT YOU'LL BE DOING
- Ensuring a balanced level of courier partners in the region of focus.
- Defining targets and creating a detailed courier partner onboarding plan that supports the strategy together with Operations Manager and the team.
- Onboard, retain and grow the number of happy courier partners on Wolt’s platform to ensure a healthy and sustainable delivery operation in Bratislava. That includes leading and managing Courier introductions and trainings.
- Together with the team planning out expansion of the delivery area.
- Managing Courier supply scheduling and daily supply.
- Holding Round-table meet-ups and taking care of all off-boardings.
- Managing the courier partner gear inventory.
ROLE BACKGROUND
The ops team in each country is the heart and soul of Wolt. Every country team is a startup within the company. As a member of our ops, you must have a passion for getting things done and solving problems daily together with your team. There will be no two days alike as you set out to build a new business in your market.
As our Operations Specialist, you will be responsible for the onboarding of our new couriers in multiple cities and that couriers have everything they need in order to provide the best quality of service throughout all stages of delivery - from our restaurants to the customers. You will also be working with analytical tools to analyze the balance between customer orders and the number of couriers. Our operations run seven days a week in multiple cities - although this role is mainly a Monday-Friday job, sometimes it will require you to be available on the weekend or to travel to another city.
WHAT YOU'LL BE DOING
- Ensuring a balanced level of courier partners in the region of focus.
- Defining targets and creating a detailed courier partner onboarding plan that supports the strategy together with Operations Manager and the team.
- Onboard, retain and grow the number of happy courier partners on Wolt’s platform to ensure a healthy and sustainable delivery operation in Bratislava. That includes leading and managing Courier introductions and trainings.
- Together with the team planning out expansion of the delivery area.
- Managing Courier supply scheduling and daily supply.
- Holding Round-table meet-ups and taking care of all off-boardings.
- Managing the courier partner gear inventory.
Employee perks, benefits
Multisport card, discount on food delivery via Wolt
Information about the selection process
We will be glad if you also apply through our official job page, here: https://wolt.com/sk/jobs
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
Slovak - Proficiency (C2) and English - Advanced (C1)
Driving licence
B
Personality requirements and skills
OUR HUMBLE EXPECTATIONS
- Excellent communicator and a big team motivator as you will have daily contact with our couriers
- Ability to think analytically and use analytical tools, such as Google Sheets or Microsoft Excel
- Ability to lead by example and show the direction, as well as the genuine will to support your team members and your couriers on their way
- A fast learner and attentive to both small details and the bigger picture
- Thorough and organised - you accomplish tasks with all ends tied and have great attention to detail
- You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment
- You can manage ‘freedom under responsibility’ and are able to manage your own tasks and schedule
- Flexible in terms of working hours, as you might need to work during weekends occasionally
- Fluent in English and Slovak
- Excellent communicator and a big team motivator as you will have daily contact with our couriers
- Ability to think analytically and use analytical tools, such as Google Sheets or Microsoft Excel
- Ability to lead by example and show the direction, as well as the genuine will to support your team members and your couriers on their way
- A fast learner and attentive to both small details and the bigger picture
- Thorough and organised - you accomplish tasks with all ends tied and have great attention to detail
- You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment
- You can manage ‘freedom under responsibility’ and are able to manage your own tasks and schedule
- Flexible in terms of working hours, as you might need to work during weekends occasionally
- Fluent in English and Slovak
Advertiser
Brief description of the company
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand.
So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.
So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.
ID: 4017343
Dátum zverejnenia: 7.4.2021
2021-04-07
lokalita: Bratislava Pozícia: Administrative Worker, Official, Business Analyst, Logistics Manager, Process Manager Spoločnosť: Wolt Slovensko s. r. o.
Základná zložka mzdy (brutto): 1 400 EUR/month