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AboutYou customer support with Slovak and English language - 100% remote from Slovakia
WEBHELP SLOVAKIA s.r.o.
Remote work
full-time
08.04.2024
1 050 EUR/month
Information about the position
Job description, responsibilities and duties
Hi, we are Concentrix+Webhelp and together with our teams, we deliver professional customer service for our clients worldwide.
AboutYou team is growing - if you speak Slovak and English, have great communication and listening skills, can handle PC work quickly and want to use the comfort of working from your own home - you are the next member of our SK AboutYou team!
Your duties:
- answer calls (only inbound, no tele-marketing) and reply to e-mails from AboutYou customers in Slovak language
- help customers with their registration, profile settings, orders, delivery, returns and solve claims (lost package, damaged goods, partial returns, etc.)
- enter and maintain data up-to date in internal database; work with ticketing system
We work in shifts according to schedule:
Monday - Friday - 08:00 - 16:30 AND 11:30 - 20:00
Saturday and bank holidays 09:00-18:00
Weekly hours: 38.75
Employee perks, benefits
We Offer:
• 100% remote work from Slovakia
• Meal vouchers fully covered by the employer
• 3 extra vacation days and 3 sick days (after trial period)
• Monthly performance bonus
• Home office allowance 30 Euro/month (after trial period)
Information about the selection process
We encourage you to apply in case you are in line with these, thank you.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Language skills
The position is suitable for a fresh graduate
Personality requirements and skills
- fluent Slovak written and spoken
- intermediate English
- computer literacy, able to learn quickly
- multitasking, active listening, customer oriented
- remote work - internet speed at 25 Mbps/download minimum