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Working Team Leader Support team with Slovak and salesy soul wanted!

As CS Working Team Leader, you work in one of our most critical leadership roles where you are responsible for coaching, training, introducing and continuously developing your team members. Your input is important and will contribute to a pleasant, customer-focused, and efficient production environment. There are high demands on the ability to understand different situations and identify what needs to be done in the short term and in the long term. It is necessary that you know the overall objective since you should know which KPIs you need to focus on and work with your team to get there. You enjoy and are positive to develop your employees and give them the very best chance to succeed in reaching their goals.

Responsibilities

• Support customers’ requests by phone, mail, social media and chat
• Suggesting optimal solutions in accordance with internal procedures
• Working with special applications and CRM Tools
• Communication with customers, with very good empathy skill and high native vocabulary
• Respect confidentiality requirements, IT security and internal regulations
• Achieve qualitative and quantitative objectives defined by the Supervisor
• Responsible for a team of customer service specialists mapped to a small region within a large country, or a small area/ country or aggregated one
• Monitor and measure Advisor level performance
• Provide regular coaching (shadowing/ 1:1)
• Promote positive employee behaviors by leading by example
• Sending shifts proposal to WFM
• Participate in hiring and training development as needed

Requirements:

• Good computer skills and good knowledge of MS Office
• Professionalism and a positive attitude
• Ability to set priorities and manage daily responsibilities effectively
• Team players with the ability to also work independently
• Ability to keep a positive attitude in a fast-paced environment.
• Proactive organizational skills.
• Good communication skills;
• Advanced level of English both oral and written form
• High school Diploma (evidence of completed education)
• Experience in sales or customer service is a plus

Employee benefits, benefits

• Meal vouchers
• Tasty coffee&tea
• Multisport card
• Daily use of foreign languages, especially English.
• Game corners (ping pong, football), relaxation zones and terraces (for smokers and non-smokers), fully equipped kitchenettes.
• Around the building, there are plenty of restaurants that are also vegan-friendly.
• A team that is fair and human at all times, including corporate governance.
• Close to public transport (Metro Budějovická)
• Fitness center or park nearby
• Interactive activities: team-building, company parties, sports, etc.
• Opportunity to develop a career within a multinational environment

http://www.lmcg2.com/pd/1623872069?rps=183&source=10&exportID=0