Customer Service for Fashion Brand with German

Webhelp Enterprise Sales Solutions Czech Republic, s.r.o.

Place of work
Remote work
Contract type
Start date
Wage (gross)
From 35 000 Kč/month

Information about the position

Job description, responsibilities and duties

Customer Service for Fashion Brand with German

Are you a motivated individual, with a passion for helping people and providing the best customer support? Then apply TODAY!

For our client, a famous fashion brand, we are now looking for Customer service agents in Prague. Some of your responsibilities will include dealing with orders, refunds, and basic information about products or shipping, based on the needs of our clients. This is an excellent opportunity for a young ambitious professional and you will be the first to grasp the newest fashion trends that will give you great insights into the industry.

What you will do in this role:

Answering inquiries about e-shop products, their delivery, payments for goods, etc.
Resolving the return or exchange of goods
Providing information about the gift card, its benefits, and usage
Troubleshooting personal accounts users
Checking payment transactions
The customer line is open daily

Employee perks, benefits

Meal vouchers in the amount of 109 CZK (55% covered by the employer, 45% covered by the employee)
Attractive bonuses according to the performance
Tasty coffee&tea
Fresh fruit and refreshments 2x a week
Multisport card.
Daily use of foreign languages, especially English.
Great referral bonus
Game corners (ping pong, football, PS4), relaxation zones and terraces (for smokers and non-smokers), and fully equipped kitchenettes.
Around the building, there are plenty of restaurants that are also vegan-friendly.
A team that is fair and human at all times, including corporate governance.
Close to public transport (Metro Budějovická)
Fitness centre or park nearby
Interactive activities: team-building, company parties, sports, etc.
Opportunity to develop a career within a multinational environment

Information about the selection process

Please send the CV to
[email protected]

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student

Language skills

German - Proficiency (C2) or English - Advanced (C1)

The position is suitable for a fresh graduate


Personality requirements and skills

Native German speaker.
Advanced level of English language.
Experience as a sales assistant in a fashion retail store or experience from a similar position in the customer service centre
Very good communication skills and customer orientation
Multitasking, stress resistance


Brief description of the company

Webhelp is a global player in Business process outsourcing specialized in offering high-level customer experience and collaboration. More than 2000 customers place their trust in Webhelp to manage and optimize their processes and their day to day customer based relationships such as customer service, sales, and technical support. They trust Webhelp to implement acquisition, retention and operational solutions.

Number of employees

250-499 employees
ID: 4437537  Dátum zverejnenia: 3.10.2022  Základná zložka mzdy (brutto): 35 000 Kč/month