Customer Service for Fashion Brand with German

Customer Service for Fashion Brand with German

Are you a motivated individual, with a passion for helping people and providing the best customer support? Then apply TODAY!

For our client, a famous fashion brand, we are now looking for Customer service agents in Prague. Some of your responsibilities will include dealing with orders, refunds, and basic information about products or shipping, based on the needs of our clients. This is an excellent opportunity for a young ambitious professional and you will be the first to grasp the newest fashion trends that will give you great insights into the industry.

What you will do in this role:

Answering inquiries about e-shop products, their delivery, payments for goods, etc.
Resolving the return or exchange of goods
Providing information about the gift card, its benefits, and usage
Troubleshooting personal accounts users
Checking payment transactions
The customer line is open daily

Meal vouchers in the amount of 109 CZK (55% covered by the employer, 45% covered by the employee)
Attractive bonuses according to the performance
Tasty coffee&tea
Fresh fruit and refreshments 2x a week
Multisport card.
Daily use of foreign languages, especially English.
Great referral bonus
Game corners (ping pong, football, PS4), relaxation zones and terraces (for smokers and non-smokers), and fully equipped kitchenettes.
Around the building, there are plenty of restaurants that are also vegan-friendly.
A team that is fair and human at all times, including corporate governance.
Close to public transport (Metro Budějovická)
Fitness centre or park nearby
Interactive activities: team-building, company parties, sports, etc.
Opportunity to develop a career within a multinational environment

Please send the CV to
[email protected]