Customer Support Engineer
VISSIM s.r.o.
Liptovský Mikuláš, Slovakia (Job with occasional home office)
full-time
ASAP
From 1 400 EUR/month
Information about the position
Job description, responsibilities and duties
Job description:
* first contact and communication with customers by phone, email and in person
* providing information on the availability of CS Engineers and the speed of equipment requirements
* receipt and selection of questions from customers
* assigning customer requirements to a higher level L2 / customer support engineer
* detailed documentation of problem solving and communication with customers
* responsibility for the quality of the information provided (correctness, professional and at the same time human access)
* organization of customer trainings and workshops
L2 level support
* data management in corporate systems
* reporting KPIs
* IP protocols - WAN, LAN, VLAN, SDH - basic level
Responsibility:
* for immediate communication with the customer
* for timely and correct selection of requirements from the customer
* for monitoring the resolution and recording the status of the customer's request
* for planning and organizing customer trainings
* for data processing in corporate systems
* for the quality and full performance of work resulting from the job position
* for compliance with the company's internal guidelines and rules
Authority:
* communicates on behalf of the company within the assigned responsibility
* in case of finding serious deficiencies, SW immediately informs its superior and R&D
Employee perks, benefits
* Credit benefit system tailored for each employee focused on well-being and development
* Learning culture
* Financial contributions for home internet, III. pillar, for lifetime jubilees and events
* Loyalty bonus
* Health Days
* Bonus vacation and Birthday Off
* Teambuildings and company events as grill party, Sport Day etc.
* Health working environment as ergonomic chairs, lifting tables etc.
* Offices and customers located in a places where others go for holiday
* Flexible working hours and possibility to work remotely occasionally
* Technology and soft skills trainings to enable professional and personal growth
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
Language skills
Experience in the position/sector
Number of years of experience
The position is suitable for a fresh graduate
Personality requirements and skills
* English language (min. B2 level written and spoken)
* Excellent communication skills
* Proactive, Problem solving and solution seeking attitude
* Willingness to learn
Knowledge of following is required:
* Microsoft Windows OS (Windows 10 & Windows 11), Windows Servers experience is advantage
* Basic network understanding, tracing TCP/UDP traffic via network tools is advantage (Wireshark, TCP/UDP View, telnet, ping)
* Microsoft Office
Knowledge of the following is an advantage:
* Microsoft SQL
* WSUS Server
* Anti-virus
* Firewall