Service Tech. Support Engineer

Vertiv Slovakia, a. s.

Place of work
Nové Mesto nad Váhom
Contract type
full-time
Start date
ASAP
Wage (gross)
1 500 EUR/monthFrom 1500, depending on the experiences. Christmas bonus 100% from salary, bonuses for life and work jubilees, other benefits

Information about the position

Job description, responsibilities and duties

The engineer will responsible for managing service technical and operational aspects ref “DC Power Systems” and their application in field, in harmonization with the organization roles.
• Deal with R&D teams in US, China and Europe as well as the DC System manufactures for what refer field specific cases report
• Maintain feedbacks from critical sites
• Participate to inter-functional meetings, when required, to represent the DC Power EMEA Central Tech Support team
• Apply, when required, unit or returned parts investigation, release Technical Reports.(RCAR’s)
• Accurately report and collect field experience to decide how to fix the field issues
• Participate, when requested, to development of new products as Tech Support Service EMEA representative (NPDI)
• Technically Analyse and justify acceptance/refusal Warranty Cases clearly report the reason of the claims
• Prepare and distribute the technical information that the company need to share with the field through the release of dedicated technical document such as the Service Bulletins, Factory Directed Services, Field Change Notes.
• Provide technical support to the Service Spares warehouses, local and central, to define or identify the right part number
• Prepare, distribute, and maintain the Technical Documentation related to the release of new DC system and products, in TKO
• Maintain active and updated the team activity data base (Tracker), regularly discuss
• Manage all the above activities respecting all the legal requirements defined by the ITC regulation

Employee perks, benefits

• Working in a professional and international team,
• Annual Minimum Wage Increase,
• Christmas bonus 100% of the basic salary,
• working leave for regeneration with wage compensation – 10 days,
• food allowance in excess of the law,
• flexible working hours,
• 7.5 hours of working time,
• 5 days Home Office per month,
• referral bonus,
• and other benefits within the social program (contributions for blood donations, contributions for work and life anniversaries).

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Electrical or Electronic engineering

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Office - Skillful

Driving licence

B

Number of years of experience

1

Personality requirements and skills

• Well organized, able to work under pressure and problems resolution orientated
• Team working oriented
• Drive and self-motivation
• Customer service orientated
• Ability and availability to travel, when necessary
• Flexibility to multi-tasking activities, including those sometimes out of the main scope

Advertiser

Brief description of the company

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.
We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.
With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv. Explore them now and join our team of 27,000 employees in making the future of our customers’ business possible.

Vertiv Slovakia has more than 20 years of history in Slovakia. We have manufacturing plant in Nove Mesto nad Vahom, where are employed more than 1000 employees and Shared Service Centre for region EMEA was established in Bratislava 10 years ago.

For more information visit our website https://www.vertivco.com/

Number of employees

1000 and more employees

Contact

Contact person: Lenka Jesenská
E-mail: send CV
ID: 4378969  Dátum zverejnenia: 16.9.2022  Základná zložka mzdy (brutto): 1 500 EUR/month