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Senior Engineer – VoIP and Contact Center (BA or NMnV)
Vertiv Slovakia, a. s.
Place of work
Nové Mesto nad Váhom
Nové Mesto nad Váhom
Contract type
full-time
full-time
Start date
by agreement
by agreement
Wage (gross)
From 2000 Euro, depending on the experiences. Christmas bonus 70% from salary, bonuses for life and work jubilees, other benefits.
From 2000 Euro, depending on the experiences. Christmas bonus 70% from salary, bonuses for life and work jubilees, other benefits.
Information about the position
Job description, responsibilities and duties
Senior engineer responsible for maintaining, developing and implementing the design of voice and contact center solutions globally. Will have the ownership of the solutions in terms of strategy, roadmaps, budgeting, vendor management. Will ensure the proper delivery of capabilities and additionally assist the support teams by managing troubleshooting escalations in person.
• Be the subject matter expert for enterprise telephony and contact center solutions
• Plans, designs, researches and architects voice systems and solutions
• Maintains knowledge of assets (hardware, software and telecom technology) and coordinate the implementation of modifications and evolutions as required
• Creates and maintains documentation for telecom related processes
• Creates all required technical documentation in accordance with company change control and project management processes and procedures
• Works with internal business partners to collect their demand and plan solution
• Provides after hours on-call support in case of issues escalations
• Provides guidance and work leadership to less-experienced team members
• Internal business partners
• Member of global telephony team, interact with engineers and technicians in regions
• Interact with other Digital Solutions Group teams
• Vendors and third parties
• Be the subject matter expert for enterprise telephony and contact center solutions
• Plans, designs, researches and architects voice systems and solutions
• Maintains knowledge of assets (hardware, software and telecom technology) and coordinate the implementation of modifications and evolutions as required
• Creates and maintains documentation for telecom related processes
• Creates all required technical documentation in accordance with company change control and project management processes and procedures
• Works with internal business partners to collect their demand and plan solution
• Provides after hours on-call support in case of issues escalations
• Provides guidance and work leadership to less-experienced team members
• Internal business partners
• Member of global telephony team, interact with engineers and technicians in regions
• Interact with other Digital Solutions Group teams
• Vendors and third parties
Employee perks, benefits
* work within a professional and international team, friendly colleagues and managers
* benefit package (Summer Party, Christmas Party, Social events, fitness club card and further more..)
* flexible working hours
* language courses and corporate trainings
* regular working time just 37,5 hours per week
* market competitive salary
* benefit package (Summer Party, Christmas Party, Social events, fitness club card and further more..)
* flexible working hours
* language courses and corporate trainings
* regular working time just 37,5 hours per week
* market competitive salary
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
IT
Language skills
English - Proficiency (C2)
Personality requirements and skills
• Hands-on experience with voice and data products including Cisco Unified Communications Manager / Call Manager (v10.5 and greater), Cisco Voice Gateways, Cisco Unified Border Elements (CUBEs), Survivable Remote Site Telephony (SRST) functionality, VCS, TMS, VoIP troubleshooting tools, Cisco Routers and Cisco Switches
• Hands-on experience with Genesys Contact Center products, specifically the PureConnect Cloud platform (ex. Interactive Intelligence, ININ). In-depth knowledge of topics such as IVR, ACD, call flows, call routing, inbound and outbound call center features, call center clients and application integrations
• Good understanding of Toll Free Routing features and communications protocols such as H323 / SIP / MGCP/G.711 / G.729, SRST and private line services (E1 and T1)
• Critical thinking skills, accountability and taking ownership of issues and projects
• Excellent English communications skills (written and verbal) and ability to work both independently and in a group
• Ability to prepare, plan and run training sessions for users
• Use of Microsoft products to create and maintain documentation
BASIC QUALIFICATIONS:
• Bachelor’s degree in a technically related field of study or equivalent work experience
• Minimum 5 years of experience
• 1-3 years of leadership experience
• Cisco Voice Collaboration Certification (CCNA or CCNP)
ACCOUNTABILITIES:
• Provide comprehensive visibility on assets, roadmaps, plans
• Strive to ensure 100% uptime and availability for all Unified Communications Systems
• Projects are delivered on time and within budget
• Develop technical and leadership skills of junior technicians and engineers
• Hands-on experience with Genesys Contact Center products, specifically the PureConnect Cloud platform (ex. Interactive Intelligence, ININ). In-depth knowledge of topics such as IVR, ACD, call flows, call routing, inbound and outbound call center features, call center clients and application integrations
• Good understanding of Toll Free Routing features and communications protocols such as H323 / SIP / MGCP/G.711 / G.729, SRST and private line services (E1 and T1)
• Critical thinking skills, accountability and taking ownership of issues and projects
• Excellent English communications skills (written and verbal) and ability to work both independently and in a group
• Ability to prepare, plan and run training sessions for users
• Use of Microsoft products to create and maintain documentation
BASIC QUALIFICATIONS:
• Bachelor’s degree in a technically related field of study or equivalent work experience
• Minimum 5 years of experience
• 1-3 years of leadership experience
• Cisco Voice Collaboration Certification (CCNA or CCNP)
ACCOUNTABILITIES:
• Provide comprehensive visibility on assets, roadmaps, plans
• Strive to ensure 100% uptime and availability for all Unified Communications Systems
• Projects are delivered on time and within budget
• Develop technical and leadership skills of junior technicians and engineers
Advertiser
Brief description of the company
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.
We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.
With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv. Explore them now and join our team of 27,000 employees in making the future of our customers’ business possible.
Vertiv Slovakia has more than 20 years of history in Slovakia. We have manufacturing plant in Nove Mesto nad Vahom, where are employed more than 1000 employees and Shared Service Centre for region EMEA was established in Bratislava 10 years ago.
For more information visit our website https://www.vertivco.com/
We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.
With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv. Explore them now and join our team of 27,000 employees in making the future of our customers’ business possible.
Vertiv Slovakia has more than 20 years of history in Slovakia. We have manufacturing plant in Nove Mesto nad Vahom, where are employed more than 1000 employees and Shared Service Centre for region EMEA was established in Bratislava 10 years ago.
For more information visit our website https://www.vertivco.com/
Number of employees
1000 and more employees
ID: 3628599
Dátum zverejnenia: 25.3.2019
2019-03-25
lokalita: District Nové Mesto nad Váhom Pozícia: IT/Technical Support Specialist Spoločnosť: Vertiv Slovakia, a. s.
Základná zložka mzdy (brutto) a ďalšie odmeny: From 2000 Euro, depending on the experiences. Christmas bonus 70% from salary, bonuses for life and work jubilees, other benefits.