Customer Collaboration Specialist CZ&SK

​Are you passionate about plant-based nutrition? Would you like to work in small dynamic collective?  As a part of our amazing Sales team, you will have a possibility to change the world and deliver to our consumers plant-based food which is good for the health and good for a planet! 

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Office: Bratislava (Slovakia) or Prague (Czech Republic)

Hybrid work 

Contract: 1 year contract with possibility to extend

About the position:

As a Key Member of the team you will be responsible for Improving of customer satisfaction for selected key customers, setting up relations with the Supply Counterparts of our customers. 

In addition, you will be focusing on optimization of the promo planning by managing processes between Customer/ Upfield Sales and Demand planning. You will be managing project related relaunches, new product introductions by knowing customer behaviors, capability.

You will put your attention on promo planning improvement with the alignment Sales and Demand Planning.

As company with ZERO waste politics you will be responsible for daily communication about expiration stock and possibility to sell it out before it will be after warranty.

Moreover, you will be responsible for optimization of customer related supply chain processes e.g. master-data,  customer internal systems, supply route improvement to minimize costs.

Last but not least - you will be in constant contact with Sales/KAMs, Demand Planning team/ Customer service team and Logistic department.

So what does it take to be successful in this role?

You are an ideal candidate for us if you have minimum 2 years of experience in similar position (preferred in FMCG industry).

We are also looking for candidates with customer & service oriented mindset.
Self-esteem to operate self-driven with customers and Sales team, as well as ability to build effective relationships both within Upfield and customer - these are your strengths.

You are good in communication management internal and external, able to influence. In addition, you have a great planning and organization skills.

We work with a lot of data and reports that is why you need to have high analytical skills, numeracy and logical reasoning, attention to detail.

It would be an advantage if you have operational experience in Customer Service and/or logistics, Customer Service knowledge is preferred with the understanding of E2E SC process.

Also SAP knowledge preferred.

Good MS Office (specially Excel) knowledge is a must.

Local language (Czech and/or Slovak) and English.

What’s next?

If this position sounds interesting, please hit the apply button now! If you have additional questions, you can contact me:[email protected]

We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Upfield is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles. 

Upfield is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias. 

No personal characteristics should be a barrier to joining Upfield. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.