Change Management Practitioner

Key requirements

• Analytical Skills: Ability to analyze change proposals and understand their impact.
• Communication Skills: verbal and written communication abilities.
• Problem Solving: Proactive in identifying problems and proposing effective solutions.
• Adaptability: Able to adapt to rapidly changing technological environments.
• Previous Change Management or GxP environment experience is beneficial
• ServiceNow or other relevant ITSM tools experience preferred

Education/ Qualifications

IL Foundation certification or aptitude to gain  

• Relevant experience in IT, a regulated environment or change management is beneficial

Examples

• Assist/Manage CAB Meetings (In Coordinators absence):

• Ensuring all relevant stakeholders and designated approvers are available for regular CAB meetings.
• Ensure documentation is completed and distributed.

• Documentation and Communication:

• Maintaining clear and consistent communication among all stakeholders.
• Assist with documenting minutes, communicating outcomes to all parties involved.

• Assist with assessment and management of Change Proposals:

• Evaluating the impact and feasibility of proposed changes.
• Review and analyze change proposals, assess risks and benefits, and recommend actions based on ITIL and GxP/CSV standards.
• Monitor all active change requests using ServiceNow throughout its lifecycle

• Compliance and Process Improvement:

• Ensure changes comply with organizational policies and standards.
• Monitor compliance, suggest improvements.

• Stakeholder Management:

• Regular interaction with IT teams, project managers, and senior management to provide updates and gather feedback.
• Work closely with ITQA and CSV team to ensure the changes are handled efficiently

• Manage training as required:

• In cooperation with Change Coordinator and CSV team, assist with creating training content
• Ensure adherence to SOP/WI’s is followed by the change requestors

• KPI’s:

• Monitor the defined KPI’s and identify improvement opportunities

Travel Requirements

No travel is required for this position.

Languages

• Speaking:                       Yes       English

• Writing/Reading:         Yes       English

Working conditions

Flexible hybrid working model, adaptable to business requirements.

Special factors

• Commitment to continuous learning and staying abreast of technological advancements.

Regional/BU differences

Must be aware of and sensitive to the specific IT service needs and challenges that may vary by region.