Teams Voice Analyst

Key responsibilities

• Act on Teams Voice issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. 

• Creates technical articles or knowledge base (e.g., edits or creates news/knowledge-base articles) that is internal or customer facing for better customer understand. 

• Performs product troubleshooting and remediation when needed. 

• Supports Incident teams to drive incident resolution for configuration or other service deficiencies impacting customers. 

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, project groups, services team as needed to resolve complex customer issues. 

  
  

Working conditions

Fully remote work from home - Attendance in the office will be required for company events.

Employee perks, benefits:

• Annual global incentive plan-bonus

• Large corporation with representation and manufacturing plants in the world

• Stable employer in Slovakia, Košice region

• Corporate culture – Underpinning everything we do are our values:

  • Improve Care
  • Deliver results
  • Grow together
  • Own it
  • Do what´s right

• Introduction program according to company standards

• Development trainings

• Career opportunities for internal employees

• Referral bonus system

• Recognition program

• Supplementary pension plan after the trial period with the employer's contribution

• Social fund (various support and perks for employees)