Application Support Analyst

Unomedical s.r.o.

Place of work
Remote work
Contract type
Start date
by agreement
Wage (gross)
1 600 EUR/monthminimum 1600€ / monthly (depending on experiences and quality of the candidate) + annual global incentive plan-bonus and other benefits in compliance with social benefit program of the company

Information about the position

Job description, responsibilities and duties

As an Application Support Analyst, you will play a critical role in providing technical support and assistance to end-users across various business applications, including, Manufacturing, Labs, Logistic, Finance, Facilities, HR, etc. Your responsibilities will encompass troubleshooting, resolving technical issues, documenting solutions, and collaborating with cross-functional teams. You will be expected to stay updated with IT trends and innovations, contribute to continuous system improvements, and maintain a high level of service quality. This role may require shift work and oncall availability.

Technical skillset

To excel in this role, you should possess the following qualifications and skills:

  • Desirable a degree in Computer Science, Information Technology, or a related field.
  • Experience in IT support or software engineering.
  • Proficiency in providing technical support and resolving queries.
  • Strong communication skills, both written and spoken in English. • Exceptional teamwork and collaboration abilities.
  • Proficiency in ITIL best practices is required.
  • Ability to perform well under stress and provide reliable solutions.
  • Capacity to stay updated with IT innovations and trends.
  • Desirable experience in application support in complex environments. • Fluent in business English.
  • Creative, analytical thinker with an outcome-focused personality.
  • Willingness to participate in on-call duties.

Employee perks, benefits

  • Annual global incentive plan-bonus
  • Large corporation with representation and manufacturing plants in the world
  • Stable employer in Slovakia, Košice region
  • Corporate culture – Underpinning everything we do are our values:

- Improve care

- Deliver results

- Grow together

- Own it

- Do what´s right

  • Introduction program according to company standards
  • Development trainings
  • Career opportunities for internal employees
  • Referral bonus system
  • Recognition program
  • Supplementary pension plan after the trial period with the employer's contribution
  • Social fund (various support and perks for employees)

Information about the selection process

Please send your CV only in English language.

Only candidates who meet our requirements will be invited for the interview. Data of not selected candidates will be deleted in compliance with GDPR and data protection law.
Information about personal data processing of job seekers is located on link:ás/kariéra/

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Duties and Responsibilities:

Your duties and responsibilities will include but are not limited to

  • Provides 2nd level Application/System end-to-end support experience for the customer as well as COTS components.
  • Troubleshoots and identifies resolution for complex issues within defined SLAs using available workarounds or permanent fixes.
  • Initiates and drives problem management activities.
  • Participate in Incident and problem management according to ITIL standards.
  • Creates and maintains system and service documentation, including knowledge sharing.
  • Generates application reports using availability and performance management toolset.
  • Fosters interaction and collaboration with customers, internal teams (i.e. L1, L3), and 3rd parties.
  • Contributes to project specific task with/without technical lead function.
  • Continuous improvement, both quality and efficiency wise in the areas of application monitoring.
  • Resolve support tickets in a timely manner and escalate to third party or vendor support if necessary.
  • Stay informed about technological advancements and trends in IT support.
  • Troubleshoot and identify resolutions for complex issues within defined SLAs.
  • Foster interaction and collaboration with customers, internal teams, and third parties.
  • Contribute to project-specific tasks with or without a technical lead function. Person Profile
  • Strong problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Analytical thinker with attention to detail.
  • Ability to adapt to changing environments and learn new technologies. • Self-motivated and results driven.
  • Commitment to continuous learning and improvement.

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.

This is a challenge more worthwhile.

This is work that’ll move you.


Brief description of the company

Pioneering trusted medical solutions to improve the lives we touch: Unomedical s.r.o. is a member of Convatec which is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit

To find out more please visit - thanks for your interest!

Number of employees

500-999 employees


Contact person: Carolina Batista
E-mail: send CV
ID: 4847566  Dátum zverejnenia: 2.7.2024  Základná zložka mzdy (brutto): 1 600 EUR/month