Freelance Customer Service Representative - Slovak and Hungarian Language - Green-mobility

United Call Centers Kft.

Place of work
Remote work
Contract type
full-time, agreement-based (Temporary jobs)
Wage (gross)
7 EUR/hour

Information about the position

Job description, responsibilities and duties

United Call Centers Kft. is looking for talented individuals who want to become members of a young, dynamic and constantly evolving environment.

Do you speak professional Slovak, Hungarian and English ? Are you empathetic and have good problem-solving skills? If the answers to these questions are YES, then we are looking for you!

Your tasks will be:

· Maintaining contact with customers, strengthening relationships with customers, maintaining customer satisfaction (in Slovak, Hungarian and in English)

· Professional customer service, call assistance and communication with customers via e-mail, chat and phone

What we offer:

· Young and welcoming colleagues and family-friendly workplace

· Possibility of self-development thanks to our excellent coaching team

· Stable working environment, the possibility of career growth and development

What qualities are we looking for:

· C1 level Slovak, C1 level in Hungarian and C1 level English language

· Flexibility, accuracy, precision

· Outstanding communication skills and patience

· Great understanding of MS Office, technology acumen

· Able to cover aprox. 140 hours per month working in shifts

Kindly note that this is a freelance position.
Please provide an English resumé upon application.

Employee perks, benefits

· Freelance job
· Remote work opportunity
· International team
· Possibility to self-develop and grow career-wise

Information about the selection process

Interview process:
· CV screening
· First-round of interview with HR
· Assessment test
· Evaluation of voice recordings

Please submit your CV in English upon application.
Please be prepared to submit voice recordings in Slovak, Hungarian and English language for evaluation, upon request.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Slovak - Advanced (C1) and English - Advanced (C1) and Hungarian - Advanced (C1)

Other knowledge

Microsoft Office 365 - Advanced

Experience in the position/sector

Call center / customer service

Number of years of experience

1

Advertiser

Brief description of the company

UCC works with digital nomads from all around the globe to provide high quality contact center services. These include customer support, telephone sales, technical support and help desk services.
We treat our partners' clients with the utmost care, which enables an extensive and captivating customer experience.
The first impression cannot be made twice - we follow this motto and always walk by leaps and bounds from the beginning. We also use next-generation technologies such as chatbots, process automation and social media marketing to increase brand recognition to our partners and strengthen their position in the market.

Number of employees

200-249 employees
ID: 4289646  Dátum zverejnenia: 3.5.2022  Základná zložka mzdy (brutto): 7 EUR/hour