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Supplier Manager with Spanish language
Unique People, s.r.o.
Place of work
Košice
Košice
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
1 400 - 2 200 EUR/monthsalary range starts at 1400 eur, it depends on your skills & previous experience
1 400 - 2 200 EUR/monthsalary range starts at 1400 eur, it depends on your skills & previous experience
Information about the position
Job description, responsibilities and duties
- Onboarding on new MTP’s and supporting the project manager / SDM to complete the SOP (Standard Operating Procedure)
- Defining the service tier of the Service management and governance for each supplier
- Undertaking Customer Service Review to report on overall contracted delivery performance of the MTP’s including:
Delivery performance according to customer agreed Way of Working (WoW) including measured initiatives to improve if needed
Problem management
Change and release mgmt. notifications – if applicable o Continuous service improvement – if applicable
Escalation of non-performance
- Undertaking MTP Service Reviews in accordance with the customer agreed tiers and, should cover same elements as described above ad 3.
- Internal alignment with the:
Service desk manager/Delivery Operations Manager to assist with any MTP non-performance issues
Problems team to ensure MTP problems are being resolved and are reducing call volumes
Advising the DN change and release team of any MTP planned changes / releases
- Customer reporting for MTP Service
- Producing monthly reporting to support the local invoicing of the MTP service
- Ownership of SOP for MTP Services and regular updates
- Supporting the definition, improvement and documentation of DN supplier management processes.
- Defining the service tier of the Service management and governance for each supplier
- Undertaking Customer Service Review to report on overall contracted delivery performance of the MTP’s including:
Delivery performance according to customer agreed Way of Working (WoW) including measured initiatives to improve if needed
Problem management
Change and release mgmt. notifications – if applicable o Continuous service improvement – if applicable
Escalation of non-performance
- Undertaking MTP Service Reviews in accordance with the customer agreed tiers and, should cover same elements as described above ad 3.
- Internal alignment with the:
Service desk manager/Delivery Operations Manager to assist with any MTP non-performance issues
Problems team to ensure MTP problems are being resolved and are reducing call volumes
Advising the DN change and release team of any MTP planned changes / releases
- Customer reporting for MTP Service
- Producing monthly reporting to support the local invoicing of the MTP service
- Ownership of SOP for MTP Services and regular updates
- Supporting the definition, improvement and documentation of DN supplier management processes.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
IT
Language skills
English - Upper intermediate (B2) and Spanish - Upper intermediate (B2)
Personality requirements and skills
- 5+ years experience in a customer facing/interacting position, preferably in ICT environments
- Knowledge of ITIL/ITSM framework is preferred
- Intercultural skills, ability to mediate cultural and company differences
- Ability to mediate different objectives of stakeholders
- Solution oriented attitude and distinct resiliency
- Strong commercial acumen
- Business fluent in English
- Retail experience preferred
- Service Delivery Management experience preferred
- ITIL v3 Foundations minimum + higher level of ITIL Certifications
- Knowledge of ITIL/ITSM framework is preferred
- Intercultural skills, ability to mediate cultural and company differences
- Ability to mediate different objectives of stakeholders
- Solution oriented attitude and distinct resiliency
- Strong commercial acumen
- Business fluent in English
- Retail experience preferred
- Service Delivery Management experience preferred
- ITIL v3 Foundations minimum + higher level of ITIL Certifications
Advertiser
Brief description of the company
"Unique People is an IT outsourcing company that provides services mainly in the field of IT infrastructure and software development. We are a Slovak company based in Košice, but we operate internationally and have branches in Bratislava and Split, Croatia. Our biggest domain is software development. The largest part of the development is directed at the German market. We also operate locally, where we provide IT support or web development. We focus on business development, and we have helped many companies to establish themselves in the Slovak market. "And not the reasons why this is not possible. We are always ready to help our clients move their business forward."
Number of employees
50-99 employees
ID: 3755094
Dátum zverejnenia: 4.10.2019
2019-10-04
lokalita: Košice Pozícia: IT Manager, Process Manager Spoločnosť: Unique People, s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: 1 400 - 2 200 EUR/monthsalary range starts at 1400 eur, it depends on your skills & previous experience