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Service Request Manager (DX)
Unique People, s.r.o.
Place of work
Košice
Košice
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
salary range starts at 1400 eur, it depends on your skills & previous experience
salary range starts at 1400 eur, it depends on your skills & previous experience
Information about the position
Job description, responsibilities and duties
- Taking care of IT services delivery to our customers all over the world
- Improvement and innovation activities towards ITSM processes improvements
- Logging and dispatching, tracking and monitoring of IT service requests
- Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes
- Clarification of service requests with customers and internal staff via telephone or mail
- Daily cooperation with high-technical teams to deliver satisfaction to our customers
- Monitoring of compliance with Service Level Agreements and, where necessary, initiation and administration of hierarchical escalations
- Service Request Reporting
- Support of escalation from Management and Customer perspective
- Continual Service Improvement activities within Service Request Management process
- Improvement and innovation activities towards ITSM processes improvements
- Logging and dispatching, tracking and monitoring of IT service requests
- Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes
- Clarification of service requests with customers and internal staff via telephone or mail
- Daily cooperation with high-technical teams to deliver satisfaction to our customers
- Monitoring of compliance with Service Level Agreements and, where necessary, initiation and administration of hierarchical escalations
- Service Request Reporting
- Support of escalation from Management and Customer perspective
- Continual Service Improvement activities within Service Request Management process
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
IT
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- IT background (understanding of terms used in IT)
- Ability to speak English B2+ (Fluent speaker + great write/read), German language would be a plus
- Good skills in MS Office products (Excel, Word, PowerPoint)
- Excellent interpersonal, communication and organizational skills
- Self-driven to achieve goals independently as well as work in team - Experience with ITIL or process design is an advantage
- ITIL v3 Foundations certification is an advantage
- Web based ITSM tool experiences is an advantage
- University degree preferred (can be substituted by at least 4 years of experience in IT Service management area on similar position)
- Ability to speak English B2+ (Fluent speaker + great write/read), German language would be a plus
- Good skills in MS Office products (Excel, Word, PowerPoint)
- Excellent interpersonal, communication and organizational skills
- Self-driven to achieve goals independently as well as work in team - Experience with ITIL or process design is an advantage
- ITIL v3 Foundations certification is an advantage
- Web based ITSM tool experiences is an advantage
- University degree preferred (can be substituted by at least 4 years of experience in IT Service management area on similar position)
Advertiser
Brief description of the company
"Unique People is an IT outsourcing company that provides services mainly in the field of IT infrastructure and software development. We are a Slovak company based in Košice, but we operate internationally and have branches in Bratislava and Split, Croatia. Our biggest domain is software development. The largest part of the development is directed at the German market. We also operate locally, where we provide IT support or web development. We focus on business development, and we have helped many companies to establish themselves in the Slovak market. "And not the reasons why this is not possible. We are always ready to help our clients move their business forward."
Number of employees
50-99 employees
ID: 3755082
Dátum zverejnenia: 19.9.2019
2019-09-19
lokalita: Košice Pozícia: IT Manager, Process Manager Spoločnosť: Unique People, s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: salary range starts at 1400 eur, it depends on your skills & previous experience