Service Request Manager (DX)

Unique People, s.r.o.

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

- Taking care of IT services delivery to our customers all over the world
- Improvement and innovation activities towards ITSM processes improvements
- Logging and dispatching, tracking and monitoring of IT service requests
- Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes
- Clarification of service requests with customers and internal staff via telephone or mail
- Daily cooperation with high-technical teams to deliver satisfaction to our customers
- Monitoring of compliance with Service Level Agreements and, where necessary, initiation and administration of hierarchical escalations
- Service Request Reporting
- Support of escalation from Management and Customer perspective
- Continual Service Improvement activities within Service Request Management process

Basic wage component (gross) and other rewards

salary range starts at 1400 eur, it depends on your skills & previous experience

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization


Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- IT background (understanding of terms used in IT)
- Ability to speak English B2+ (Fluent speaker + great write/read), German language would be a plus
- Good skills in MS Office products (Excel, Word, PowerPoint)
- Excellent interpersonal, communication and organizational skills
- Self-driven to achieve goals independently as well as work in team - Experience with ITIL or process design is an advantage
- ITIL v3 Foundations certification is an advantage
- Web based ITSM tool experiences is an advantage
- University degree preferred (can be substituted by at least 4 years of experience in IT Service management area on similar position)


Brief description of the company

We are a team of ICT experts, who specialize in ICT service design, transition & transformation, and infrastructure management. Our concept and approach are proven by years of experience with large global transformation projects. Our domains are utility, banking, and telecommunications industries.

Number of employees

50-99 employees

Company address

Unique People, s.r.o.
Pražská 2
04001 Košice
ID: 3755082   Dátum zverejnenia: 19.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   salary range starts at 1400 eur, it depends on your skills & previous experience