Senior ITSM Consultant (Ref. No.: BHL14)

Unique People, s.r.o.

Place of work
Contract type
Start date
Basic wage component (gross) and other rewards
Salary range starting at 1400

Information about the position

Job description, responsibilities and duties

• ITSM Consultant is responsible for managing the ITSM processes as Incident, Problem, Change, Service Request Management in accordance to company's methods based on ITIL best practices
• Executes the ITSM Management process tasks in line with global and local requirements
• To be proactive in identifying incidents and problems, perform analyses and recommend Service Improvement plans with the possible solutions obtained from technical teams
• Responsible for trend analysis within our complex environment
• Monitor the incidents to ensure that the Service Level Agreement are respected
• Monitoring the effectiveness of incident management and making recommendations for improvements
• Monitor and safeguard incident solutions in live environments
• Executes the Incident Management process tasks in line with global and local requirements
• Is responsible for the complete process adherence and handling of incidents according to SLAs
• Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis)
• Drive all problems towards root cause identification and permanent fix
• Is responsible for the complete process adherence and handling of Changes according to the defined process and policies
• Responsible for release management in accordance to company's methods
• Responsible for translation of technical documentation from German to English and vice versa

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Number of years of experience


Personality requirements and skills

• Excellent management, interpersonal, communication, presentation and organizational skills
• Self-driven to achieve goals independently as well as work in team
• 3+ years' experience working in an ITSM Management
• Ability to speak English B2+ | German B2+ (technical translation to English ability)
• Certified ITIL v3 Expert, or close to be certified on Expert level


Brief description of the company

We are a team of ICT experts, who specialize in ICT service design, transition & transformation, and infrastructure management. Our concept and approach are proven by years of experience with large global transformation projects. Our domains are utility, banking, and telecommunications industries.

Number of employees

50-99 employees

Company address

Unique People, s.r.o.
Pražská 2
04001 Košice
ID: 3414618   Dátum zverejnenia: 2.7.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Salary range starting at 1400