Service Request Manager - Junior (suitable for graduates) (Ref. No.: FJ190)

Unique People, s.r.o.

Place of work
Contract type
Basic wage component (gross) and other rewards
Salary range starting at 800

Information about the position

Job description, responsibilities and duties

• Taking care of IT services delivery to our customers all over the world
• Building a new virtual team of Service Request Managers
• Improvement and innovation activities towards ITSM processes improvements
• Logging and dispatching, tracking and monitoring of IT service requests
• Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes
• Clarification of service requests with customers and internal staff via telephone or mail
• Daily cooperation with high-technical teams to deliver satisfaction to our customers
• Monitoring of compliance with Service Level Agreements and, where necessary, initiation and administration of hierarchical escalations

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• IT background (understanding of terms used in IT)
• Ability to speak English B2+ (Fluent speaker + great write/read), German language would be a plus
• Good skills in MS Office products (Excel, Word, PowerPoint)
• Excellent interpersonal, communication and organizational skills
• Self-driven to achieve goals independently as well as work in team
• Experience with ITIL or process design is an advantage
• ITIL v3 Foundations certification is an advantage
• Web based ITSM tool experiences is an advantage


Brief description of the company

We are a team of ICT experts, who specialize in ICT service design, transition & transformation, and infrastructure management. Our concept and approach are proven by years of experience with large global transformation projects. Our domains are utility, banking, and telecommunications industries.

Number of employees

50-99 employees

Company address

Unique People, s.r.o.
Pražská 2
04001 Košice
ID: 3279409   Dátum zverejnenia: 26.7.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Salary range starting at 800