Senior ITSM Consultant (Ref. No.: FJ302)

Unique People, s.r.o.

Place of work
Contract type
Basic wage component (gross) and other rewards
Salary range starting at 1400

Information about the position

Job description, responsibilities and duties

• ITSM Consultant is responsible for managing the ITSM processes as Incident, Problem, Change, Service Request Management in accordance to company methods based on ITIL best practices
• Executes the ITSM Management process tasks in line with global and local requirements
• To be proactive in identifying incidents and problems, perform analyses and recommend Service Improvement plans with the possible solutions obtained from technical teams.
• Responsible for trend analysis within our complex environment.
• Monitor the incidents to ensure that the Service Level Agreement are respected
• Monitoring the effectiveness of incident management and making recommendations for improvements
• Monitor and safeguard incident solutions in live environments
• Executes the Incident Management process tasks in line with global and local requirements
• Is responsible for the complete process adherence and handling of incidents according to SLAs
• Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis)
• Drive all problems towards root cause identification and permanent fix
• Is responsible for the complete process adherence and handling of Changes according to the defined process and policies
• Responsible for release management in accordance to company methods

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

• Excellent management, interpersonal, communication, presentation and organizational skills
• Self-driven to achieve goals independently as well as work in team
• 3+ years' experience working in an ITSM Management
• Ability to speak English C1
• Certified ITIL v3 Expert, or close to be certified on Expert level


Brief description of the company

We are a team of ICT experts, who specialize in ICT service design, transition & transformation, and infrastructure management. Our concept and approach are proven by years of experience with large global transformation projects. Our domains are utility, banking, and telecommunications industries.

Number of employees

50-99 employees

Company address

Unique People, s.r.o.
Pražská 2
04001 Košice
ID: 3279136   Dátum zverejnenia: 17.5.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Salary range starting at 1400