Operations Transformation Manager

TMF Services Slovakia s. r. o.

Place of work
Contract type
Start date
Wage (gross)
2 500 - 4 000 EUR/month

Information about the position

Job description, responsibilities and duties

OpEx Manager will collaborate with different stakeholders to design, execute and lead multiple project teams through organizational change efforts of varying size and complexity. OpEx Manager will also utilize change management principles, processes and tools to focus on driving financial and operational results for TMF Group and our clients.

The successful candidate will have a strong background in process transformation, strong programme management and exemplary people skills. S/He will be the part of a highly talented team that is supporting the business through a strong transformation journey.

The role will report to the Operational Excellence Director based out of Warsaw and will be the part of a geographically distributed team. 

Key Responsibilities:

Manage complex programs which deliver within quality, cost & time constraints

Assess, plan and supervise the projects related to implementation of new organisation structure, new process operating model and/or new technology (workflow, automation tools)
Identify, mitigage and manage, programme related risks
Embed quality review and governance in all activities
Work with technology teams to identify opportunities to implement or optimise technology
This also includes projects related to Operational Excellence and Smart Sourcing initiatives, where multiple countries will be involved in the implementation and roll out.
Design and deploy effective change management techniques to influence, train and guide operational teams

Define and implement the change management strategy to ensure stakeholders are knowledgeable, prepared, and motivated for the changes
Build and maintain relationships with stakeholders who have accountability for program execution
Coach, mentor and support other team members to enhance delivery performance
Effectively establish and manage programme governance, financial & benefits tracking

Establish effective reporting on programme benefits, progress, risks and issues to the different stakeholders
Establish clear and measurable programme goals which improve business performance
Contribute to governance meetings, reporting to local leadership and Group Exco Members
Continuously measure and assess the effectiveness of the programme
Establish benefit tracking mechanisms which will be handed over to finance after programme completion
Manage the programme budget, including internal and 3rd party spend


Experience in:

5+ years leading complex programs involving organizational change (people, process and/or technology)
3+ years in Process redesign and Organization re-structuring
Bachelor's or Master's degree;
Excellent knowledge of English language is mandatory;
Excellent communication & interpersonal skills, with confidence to approach people of all levels of seniority
Exceptional organisation skills and self-motivator to work independently
Strong analytical and problem solving skills
Willingness to travel up to 30% of the time

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Advanced (C1)

Other knowledge

Business Process Optimisation - expert
Robotic Process Automation (RPA) - advanced
Change management - expert
Lean management - advanced
Agile methodologies - advanced


Brief description of the company

TMF Group helps its clients operate internationally and ‘belong’ wherever they are in the world. We do this by making sure they are properly set up to do business in any country and compliant with local and international regulations. In today’s environment, increasing business complexity means that a one size approach doesn’t fit all - and the penalties for getting it wrong are getting heavier. Operating in over 80 jurisdictions we provide our 15,000 clients with on-the-ground compliance and administration services so they can venture further.

We keep things running seamlessly, giving them the peace of mind to focus on the bigger picture. Our people localize the global world to help businesses succeed, which in turn helps communities to prosper. We firmly believe that the only way to be truly ‘global’ is to put local first, which is what our team of 8,000 in-country experts do for businesses of all sizes, every day.

Number of employees

50-99 employees

Company address

TMF Services Slovakia s.r.o.
Dvořákovo nábrežie 4
811 02 Bratislava
ID: 3993911  Dátum zverejnenia: 31.10.2020  Základná zložka mzdy (brutto): 2 500 EUR/month