Business Analyst - Ms Dynamics CRM

The Capital Markets Company Slovakia, s. r. o.

Place of work
Contract type
plný úväzok
Start date
Wage (gross)
1 800 EUR/monthfrom 1800 EUR + (regarding previous experience salary can be modified)

Information about the position

Job description, responsibilities and duties

About Capco

Our team in CAPCO specializes in software development and transformation projects, mostly for international banks and insurance companies in western Europe. We focus on the western market, which allows our employees the opportunity to work overseas, as well as from Bratislava.

Benefits of working for CAPCO:
• The possibility to travel across Western Europe, but also outside of Europe
• The opportunity to work with experienced colleagues in prestige banks
• The possibility to learn and build a career at your own pace
• The opportunity to work on different projects, no routine
• Fully paid sick leave, private health care, hard & soft skills training, and many other benefits

Role Description

• Business analysis in the area of Customer Relationship Management (CRM), including validation of requirements/user stories, functional design and technical design documents in the program and review and validate the test cases and test strategy accordingly
• Able to share best-practices on the design of functionalities / OOB features of MS Dynamics CRM platform
• Lead the design activities for the bank including validation of the design provided by the vendor teams
• Able to coach and mentor the Bank Business Analysts on MS Dynamics CRM platform
• Active communication with the customers, developers and other service delivery teams in order to perform regular operations tasks as well as solve application issues

Employee perks, benefits

Why Join Capco?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:
• Technical training, professional certifications, as well as training focused on the development of soft skills (if interested)
• Private health care, sick days, employee’s vacation – 25 days per year, regardless of the age
• Cafeteria provided by the Benefits plus services (50 EUR monthly)
• Fully paid meal vouchers, per diems, above prescribed government level
• Smartphone and internet with 20 GB of data, laptop
• Fresh fruit, relaxing zone, game room – (table football, PS4), new offices in Nivy Tower

Information about the selection process

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Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

• Experience in banking and financial services with a strong understanding of Microsoft Dynamics CRM platform, product roadmap and add-Ins
• Involved in at least 2 full-scale enterprise-wide MS Dynamics CRM implementation programs
• At least 2 years of Business Analysis experience gathering and validating requirements, mapping process flows and documentation
• Knowledge of software applications and architectures
• Able to create the supporting materials and present the best practices to a variety of stakeholders
• Knowledge of other leading CRM tools such as Salesforce etc. is advantageous
• Fluency in English

We are problem solvers, thinkers, innovators, entrepreneurs - powered by collaboration. But most of all we are aligned with our clients, and committed to their future. Now.

We are a leading global provider of business consulting,
technology, digital & transformational services dedicated
solely to the financial services industry.

Capco is a global business and technology consultancy dedicated solely to the financial services industry. We deliver innovative solutions in banking, capital markets, insurance, wealth and investment management and finance, risk and compliance. As the pressures of regulation, cost reduction, and customer expectation grow, we design, build and operate technology for specific operations and entire organizations.

Do you want to know more about us?

Number of employees

100-149 employees

Company address

The Capital Markets Company Slovakia, s. r. o.
Mlynské Nivy 5
821 09 Bratislava


ID: 3987401  Dátum zverejnenia: 15.10.2020  Základná zložka mzdy (brutto): 1 800 EUR/month