Service Delivery Manager

TESK tanácsadó Kft.

Place of work
Budapest, Hungary
Contract type

Information about the position

Job description, responsibilities and duties

Our partner is the biggest ICT service company in Hungary, which won the Investor of the Year Award in 2008. Within a broad portfolio of ICT consultation services, the company concentrates on the management and outsourcing of IT solutions, and also development and system integration. The company continuously develops its sites in Budapest and Debrecen, and provides job opportunities for IT professionals.

Is looking for a

Service Delivery Manager

• Participate in the transition/transformation phase of a big outsourcing deal
• All through the contract period supervises and ensures optimization of contract fulfillment for both the client and the Company.
• Coordinates the service delivery activities between the organizational units and supervises their work directly or via PM/AVs
• Ensures compliance with the deadlines and the expected service levels.
• Applies adequate project delivery methodologies, tools, techniques and processes.
• Ensures cost-effective implementation of the expansion of internal IT infrastructure.
• Works on operative level, with the management of a senior service performer leader.
• Requirement: makes cost reducing suggestions e.g. changes in customer contracts.
• Works on existing customer contracts, participates on customer on-boarding with the management of a senior service performer leader.

• University degree
• At least 3 years relevant experience
• Fluent German
• ITIL knowledge
• Project manager experience
• Ability to work in a team, proactive attitude
• Good problem solving skills

• Modern and comfortable working environment in Infopark
• Continuous development opportunities in IT and languages
• Career opportunities
• Team of young and dynamic professionals
• Multinational environments: involvement in international

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

German - Intermediate (B1)


Brief description of the company


The company is a holder of a licence to offer recruitment services.

Company address

TESK tanácsadó Kft.
Váci út 18
1132 Budapest
ID: 2736400   Dátum zverejnenia: 26.9.2016