Customer and Colleague Engagement Associate - Part Time
Place of work
Budapest, Hungary (Job with occasional home office)
Budapest, Hungary (Job with occasional home office)
Contract type
part-time
part-time
Wage (gross)
From 660 EUR/monthSalary from 20 hrs/week
From 660 EUR/monthSalary from 20 hrs/week
Information about the position
Aká bude vaša práca u nás?
Are you looking for a part-time opportunity where you can make a real difference every day? Join our warm, professional support team and help us provide top-level service to Tesco customers and colleagues across Hungary.
You'll be the voice of support—whether by phone or email—answering questions, resolving issues, and ensuring a smooth, helpful experience. Your contribution will help keep things running efficiently for both our colleagues and customers.
Responsibilities:
• Providing support to Tesco colleagues and customers in connection with ClubCard, Tesco Online and General Customer Service for Hungary
• Troubleshooting, delivering great service experience, resolving issues
• Taking ownership of the issue
• Escalating contacts efficiently
You'll be the voice of support—whether by phone or email—answering questions, resolving issues, and ensuring a smooth, helpful experience. Your contribution will help keep things running efficiently for both our colleagues and customers.
Responsibilities:
• Providing support to Tesco colleagues and customers in connection with ClubCard, Tesco Online and General Customer Service for Hungary
• Troubleshooting, delivering great service experience, resolving issues
• Taking ownership of the issue
• Escalating contacts efficiently
Prečo u nás budete pracovať radi?
Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:
• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of25 paid leave days per year
• Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are Team and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible Working policy(e.g.: home-office)
Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.
#LI-ES1
#LI-Hybrid
• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of25 paid leave days per year
• Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are Team and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible Working policy(e.g.: home-office)
Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.
#LI-ES1
#LI-Hybrid
Bez čoho sa nezaobídete?
Candidates with education suit the position
Secondary with school-leaving examination
Personality requirements and skills
For this role you will have:
• Graduate/ high school education
• Native or advanced Hungarian language
• Intermediate English
• Nice to have Slovak/Czech language
• Experience in Customer Service is an advantage
• Basic Computer Skills
• Experience in using MS Office (Excel, Word & PowerPoint)
• Willingness to move to Hungary/Budapest
Working Hours
20 hours/week across 5 weekdays (Monday-Friday).
Flexible shift start between 8:00-10:00 AM or 2:00-4:00 PM
Applicants can choose between a morning or afternoon shift, but are expected to consistently work within the selected time slot.
Note: Weekend shifts are rare but may be requested based on business needs.
• Graduate/ high school education
• Native or advanced Hungarian language
• Intermediate English
• Nice to have Slovak/Czech language
• Experience in Customer Service is an advantage
• Basic Computer Skills
• Experience in using MS Office (Excel, Word & PowerPoint)
• Willingness to move to Hungary/Budapest
Working Hours
20 hours/week across 5 weekdays (Monday-Friday).
Flexible shift start between 8:00-10:00 AM or 2:00-4:00 PM
Applicants can choose between a morning or afternoon shift, but are expected to consistently work within the selected time slot.
Note: Weekend shifts are rare but may be requested based on business needs.
Advertiser
Brief description of the company
Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.
In our stores, distribution centers and head office we have 74 % of female, 26% of males, 6% of colleagues with disability and 61% of colleagues who have caring responsibilities.
We have representatives of more than 40 different nationalities from 5 different continents working in our stores, DCs and offices. You will identify 7 different nations represented in our Leadership Team.
Tesco outh to be an attractive employer for everyone regardless of their age, gender, religion or nationality.
More information can be found at: https://kariera.tesco.sk/en/
Received awards:
• Najzamestnávateľ 2023 – 2nd place in the Trade and services category
• Via Bona Slovakia 2020 - winner in the category Responsible large company, award for the Public Prize
• Najdôveryhodnejšia značka 2023 – awards in the category E-grocery stores, Non-bank consumer loans, Food sellers, Private brands
• Roma Spirit 2022 – winner in the category Company and employer
In our stores, distribution centers and head office we have 74 % of female, 26% of males, 6% of colleagues with disability and 61% of colleagues who have caring responsibilities.
We have representatives of more than 40 different nationalities from 5 different continents working in our stores, DCs and offices. You will identify 7 different nations represented in our Leadership Team.
Tesco outh to be an attractive employer for everyone regardless of their age, gender, religion or nationality.
More information can be found at: https://kariera.tesco.sk/en/
Received awards:
• Najzamestnávateľ 2023 – 2nd place in the Trade and services category
• Via Bona Slovakia 2020 - winner in the category Responsible large company, award for the Public Prize
• Najdôveryhodnejšia značka 2023 – awards in the category E-grocery stores, Non-bank consumer loans, Food sellers, Private brands
• Roma Spirit 2022 – winner in the category Company and employer
Contact
ID: 5111807
Dátum zverejnenia: 2.7.2025
2025-07-02
lokalita: Budapest Pozícia: Call Operator, Customer Support Specialist, Helpdesk Operator Spoločnosť: TESCO STORES SR, a.s.
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto): 660 EUR/month