Czech or Slovak Speaking Customer and Colleague Engagement Centre Associate (30 Hrs/Week – Morning Shift)

Place of work
Budapest, Hungary (Job with occasional home office)
Contract type
Wage (gross)
From 900 EUR/month

Information about the position

Stručná charakteristika spoločnosti

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.
In our stores, distribution centers and head office we have 74 % of female, 26% of males, 6% of colleagues with disability and 61% of colleagues who have caring responsibilities.
We have representatives of more than 40 different nationalities from 5 different continents working in our stores, DCs and offices. You will identify 7 different nations represented in our Leadership Team.
Tesco outh to be an attractive employer for everyone regardless of their age, gender, religion or nationality.

More information can be found at:

Received awards:

• Najzamestnávateľ 2023 – 2nd place in the Trade and services category
• Via Bona Slovakia 2020 - winner in the category Responsible large company, award for the Public Prize
• Najdôveryhodnejšia značka 2023 – awards in the category E-grocery stores, Non-bank consumer loans, Food sellers, Private brands
• Roma Spirit 2022 – winner in the category Company and employer

Aká bude vaša práca u nás?

Within Tesco Business Services and Technology, the Customer and Colleague Engagement Centre provides support for internal colleagues and external customers. The colleague support team receives IT and Product related queries while the customer team receives ClubCard, Tesco Online and general customer service related queries. Both teams are supported by an operational support team, to ensure an excellent customer experience and flawless operation.
• Ensuring all contacts are answered efficiently and resolved as detailed in the operating processes
• Delivering a great customer and colleague service experience
• Taking ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
• Escalating contacts efficiently, where required, to minimize impact on customers
• Spotting opportunities to improve process for the business

Prečo u nás budete pracovať radi?

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:
• Competitive Compensation package based on your experience and skills (Cafeteria, mobile phone, 10+5% shopping discount in every Hungarian Tesco store)
• Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are a Great Team and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible Working policy (e.g.: home-office)
• Relocation Bonus when permanently moving to Hungary
• Language Allowance

Bez čoho sa nezaobídete?

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Intermediate (B1)

Personality requirements and skills

• Graduate/High school education
• Native Slovakian/Czech language
• Intermediate English knowledge
• Experience in Customer Service is an advantage
• Basic Computer Skills
• Experience of using MS Office (Excel, Word & Power Point)



Contact person: Enikö Márta Gyöngyösiné Szentimrei
E-mail: send CV
ID: 4792599  Dátum zverejnenia: 25.3.2024  Pracovná ponuka je prevzatá z inej stránky alebo zdroja. Základná zložka mzdy (brutto): 900 EUR/month