Senior Manager – Service Management Office

Place of work
Budapest, Hungary (Job with occasional home office)
Contract type
Wage (gross)
From 2 700 EUR/month

Information about the position

Stručná charakteristika spoločnosti

Spoločnosť TESCO je jednou z najväčších maloobchodných spoločností, ktorá sa zameriava na predaj potravinového i nepotravinového sortimentu, prevádzkuje vlastný internetový obchod, čerpacie stanice, poskytuje služby v oblasti telekomunikácií a financií. Bola založená v roku 1924 Sirom Jackom Cohenom vo Veľkej Británii.
Tesco vstúpilo na slovenský trh v roku 1996 a v súčasnosti prevádzkuje 153 obchodov, dve distribučné centrá a 18 čerpacích staníc. So svojimi 9 000 zamestnancami je tretím najväčším súkromným zamestnávateľom na Slovensku. V rámci Tesco skupiny budujeme inkluzívne miesto na prácu, kde sú všetci kolegovia oceňovaní za to akí sú, bez ohľadu na kultúru, z ktorej pochádzajú a ktorí nám pomáhajú budovať úspešné podnikanie a odrážajú rozmanitosť komunít, ktorým slúžime.

TESCO is one of the largest retail companies, which focuses on the sale of food and non-food products, operates its own online store, gas stations, provides services in the field of telecommunications and finance. It was founded in 1924 by Sir Jack Cohen in Great Britain.
Tesco entered the Slovak market in 1996 and currently operates 153 stores, two distribution centers and 18 filling stations. With its 9,000 employees, it is the third largest private employer in Slovakia. Within the Tesco Group, we are building an inclusive place to work, where all colleagues are acknowledged for what they are, regardless of the culture they come from and who help us build successful businesses and reflect the diversity of the communities they serve.

Aká bude vaša práca u nás?

This is a very strategic role that is responsible to partner with Operations, Stakeholders and Technology to ensure the service delivery and experience to customers/colleagues/suppliers is world-class.
Best placed to spot trends and gaps on improvements that needs to be driven.
Visibility and close working relationship with business leaders through various governance forums.
Part of the CE Tesco Business Solutions leadership team to Partner on strategic projects and outcomes.
• Following our Business Code of Conduct and always acting with integrity and due diligence.
• Implement SMF practices using ITSM principles for all services delivered across Central Europe by designing service catalogue and other important components like service definition, interaction model, escalation matrix, establishing relevant SLAs, KPIs, Reverse SLAs and Operating level agreements.
• Establish and maintain relationships with stakeholders, operations teams, technology & third party vendors.
• Define, agree & implement the right Service governance mechanism across the layers including Operations, key business stakeholders and technology teams. Chair key conversations with business leaders on a quarterly and half-yearly basis.
• End-to-end ownership of service performance monitoring, reporting and governance, including analysis of periodic performance, identifying triggers for SLA/KPI miss, ensuring RCAs are completed, and reviewing and confirming resolution.
• Act as the SPOC to liaise with the stakeholder in case of any issue or concern related to service delivery across the function.
• Responsible for service improvements in partnership with Ops teams.
• Partner with Ops teams on strategic priorities that enables improvement of services and business outcomes.
• Work with Ops teams and transition teams to understand any change in scope and its impact on service catalogue/change in existing services.
• As a people manager, responsible for hiring, conducting data driven performance management conversations, developmental feedback, rating discussions, succession planning, creating career path, mentoring and coaching, timely recognition for effort and results delivered.

Prečo u nás budete pracovať radi?

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:
• Competitive Compensation packagebased on your experience and skills (eligibility for annual bonus, Healthcare package, Cafeteria, 10%+5% shopping discount in every Hungarian Tesco store)
• Career Growthis not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Backgroundwith more than 100 proud years of company history
• We are a Great Teamand we are not fond of any formalities here
• Modern Officewith great location (e.g.: free parking)
• Hybrid Working policy (e.g.: home-office)
• Relocation Bonus when permanently moving to Hungary

Bez čoho sa nezaobídete?

Candidates with education suit the position

University education

Language skills

English - Proficiency (C2)

Personality requirements and skills

• University education
• Proficiency in English
• At least intermediate Hungarian language knowledge
• Minimum 7 years relevant experience
• Experience in end-to-end finance domain working knowledge within a multi-skilled, multi-channel environment
• Project management experience
• Certification in ITIL
• Strong analytical and reporting skills
• Stakeholder management
• Strategic thinking
• CI experience is a plus
• Retail business acumen
• Czech/Slovak language knowledge will be an advantage



Contact person: Enikö Márta Gyöngyösiné Szentimrei
E-mail: send CV
ID: 4593348  Dátum zverejnenia: 2.6.2023  Pracovná ponuka je prevzatá z inej stránky alebo zdroja. Základná zložka mzdy (brutto): 2 700 EUR/month