Customer Support Representative with Czech and English

TELUS International Europe

Place of work
Bulgaria, Sofia 1000, Alabin Str., TELUS Tower, 1000 Sofia, Abroad - Others
Contract type
full-time
Start date
01.03.2018

Information about the position

Job description, responsibilities and duties

Your role:

To listen and respond to customers queries via phone and/or email
To provide accurate, valid and complete information to the clients’ requests
To identify and assess customers’ needs to achieve satisfaction

Your profile:

To be fluent in CZECH
To have a good level in ENGLISH
To enjoy communication with people and resolve cases
To have a friendly personality
To be self-motivated and outgoing person

Employee perks, benefits

What we offer:

Stable job and career development opportunities
Competitive salary for the local market
Great relocation package: Airplane Tickets/ Transportation from Airport/
Up to one month Free Accommodation in a hotel
Special Discounts & Offers (Food vouchers, Multisports cards, etc.)
Additional health insurance
Special benefits for our team members (Gym, yoga classes, massages and
corporate psychologist in the office)
Positive international working environment (Relax zones, PlayStation and billiard corners)
Continuous support and learning
Employee referral Bonuses
Supportive work-life balance policies
Employee Relations team to help new hires integrate in the local lifestyle and culture
We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives!

If this opportunity sounds appealing to you, send your CV!

* Only candidates eligible to work in Europe will be contacted.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education

Language skills

Czech - Advanced (C1) and English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Advertiser

Brief description of the company

TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

TELUS International Europe is a proud member of the TELUS International family. TELUS International is a leading global business process and IT services company with almost 28,000 employees around the world, including in Canada, the United States, Europe, Central America, the Philippines and the United Kingdom. With over 200 million customer interactions supported annually via voice, email, chat and social media, across fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%.
For more information, please visit http://telusinternational-europe.com/.

Number of employees

1000 an more employees

Company address

TELUS International Europe
Bulgaria, Sofia 1000, Alabin Str., TELUS Tower
1000 Sofia
Bulgaria
https://telusinternational-europe.com
ID: 3304972   Dátum zverejnenia: 9.2.2018