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IT Support Engineer

Teceze Consultancy Services Private Limited

Miesto práce
Druh pracovného pomeru
plný úväzok, skrátený úväzok
Termín nástupu
Mzdové podmienky (brutto)
Od 1 500 EUR/mesiac

Informácie o pracovnom mieste

Náplň práce, právomoci a zodpovednosti

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, other authorized desktop application.
• Install, upgrade, support and troubleshoot for end-user equipment.
• Performs remedial repairs on Desktops, laptops, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.
• This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned

Požiadavky na zamestnanca

Pozícii vyhovujú uchádzači so vzdelaním

študent vysokej školy
vysokoškolské I. stupňa

Jazykové znalosti

Slovenský jazyk - Mierne pokročilý (B1)

Ostatné znalosti

Microsoft Office 365 - Mierne pokročilý
Microsoft Active Directory - Mierne pokročilý

Prax na pozícii/v oblasti


Počet rokov praxe


Inzerujúca spoločnosť

Stručná charakteristika spoločnosti

Company Details:
Teceze is a leading information technology, consulting and business process services company headquartered in the UK and has offices across 15+ countries. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, Teceze has a dedicated workforce of over 1500+ employees, serving clients in 75+ cities across 6 continents.

Our Main Goal in this Role

Desktop Technician will provide day to day local\remote desktop support, accept, and treat Incident tickets assigned to his/her support queue, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system (Service Now)
The candidate will provide local onsite support to the customer through deskside visits or by manning the IT Spot walk-up counter. Desktop Support Engineer is mainly engaged in break-fix activities, fault diagnosis and resolution of end-user hardware or software issues and questions that require hands-on treatment. Support includes receiving and shipping end user equipment, device reinstallations or swaps, equipment delivery
ID: 4592217  Dátum zverejnenia: 1.6.2023  Základná zložka mzdy (brutto): 1 500 EUR/mesiac