Teceze is a leading information technology, consulting and business process services company headquartered in the UK and has offices across 15+ countries. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, Teceze has a dedicated workforce of over 1500+ employees, serving clients in 75+ cities across 6 continents.
Desktop Technician will provide day to day local\remote desktop support, accept, and treat Incident tickets assigned to his/her support queue, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system (Service Now)
The candidate will provide local onsite support to the customer through deskside visits or by manning the IT Spot walk-up counter. Desktop Support Engineer is mainly engaged in break-fix activities, fault diagnosis and resolution of end-user hardware or software issues and questions that require hands-on treatment. Support includes receiving and shipping end user equipment, device reinstallations or swaps, equipment delivery
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