Customer Operations Engineer

Tango Telecom Ltd.

Place of work
Bratislava
Contract type
full-time
Start date
Negotiable

Information about the position

Job description, responsibilities and duties

Customer Operations Engineer – Bratislava, Slovakia

Tango Telecom is a leading global provider of Data Monetisation Solutions for evolving mobile networks. Our high performance solutions are deployed at the core of some of the world’s most demanding networks América Móvil, Axiata Group, Telenor Group and the Telefónica Group, currently supporting over 180 live deployments serving 1 billion subscribers in 50+ countries.

Due to ongoing expansion, we are looking for experienced customer operations support engineers to join our high energy Customer Operations Team. We are seeking self-starters and team players who can innovate, problem solve, think creatively and are looking to advance their knowledge and careers to reach their full potential.

As this is an engineering role, our ideal candidates will come from a software support or development background with a strong bias towards customer operations. The role offers technical challenges and learning opportunities which will suit a self-driven individuals to assist and support our valued customers. This role will be based in Tango Telecom’s office in Bratislava, Slovakia with opportunities for international travel.

PRINCIPAL RESPONSIBILITIES
• Provide technical support for a variety of Tango Telecom’s software/ hardware-based solutions
• Deliver a high quality of customer service
• Maintain close and effective interaction with internal teams
• Provide on-site support and professional services to strategic customers
• Participate in customer solution design and project planning
• Install and commission customer solutions
• Conduct solution acceptance testing and handover
• Design and deliver customer training
• Create and maintain customer support documentation
• Provide internal and customer reports/metrics

SKILLS AND EXPERIENCE
You should possess a high level of spoken and written English; have a relevant degree with 5+ year’s industry experience; and a proven background in the following:
• Ability to troubleshoot and prioritise effectively in a multi-tasking environment
• Database installation and administration (MySQL™, Oracle)
• Development/Scripting skills - Perl, Bash, JavaScript, Ansible®
• Exposure to virtualised and Cloud-based architectures
• Installation and operation of virtualised platforms (VMware) and cloud deployments
• Linux installation and administration
• IP LAN/WAN design and administration
• Web Service configuration/administration (Apache Tomcat®)
• Excellent oral and written communications skills

Previous knowledge of technologies such as Elasticsearch, X-Pack and Kibana are highly desirable while a basic understanding of Java and/or C++ coding methodologies would be of benefit. Exposure to protocols such as SS7, Sigtran, MAP, SMPP or Diameter would also be of interest.

In return, we are offering a highly competitive package and an excellent opportunity to progress your career in a rapidly expanding and award-winning company. Please email your C.V. to [email protected]

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Educational Specialization

Telecomms, IT, Virtualisation, Dev Ops

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

Tango Telecom is a leading global provider of monetisation solutions for evolving mobile networks. The Tango Telecom Data Retail Engine, the Tango DRE™, is an end-to-end real-time monetisation platform enabling operators to exploit new business models and new markets over 4G and 5G networks.

Tango Telecom’s cloud-native and microservices-based solutions offer the agility to quickly monetise existing and future use-cases including roaming services, IoT, enterprise services, connected cars and 5G services.

Deployed at the core of some of the world’s most demanding networks including América Móvil, Telefónica, Airtel, Ooredoo and the Axiata Group, we support over 180 live systems serving 1 billion subscribers in over 50 countries.

The Tango DRE™ enables service providers to:
• improve their service portfolio
• generate entirely new revenue streams
• roll-out new and exciting engagement opportunities
• automatically tailor offerings to individual subscriber needs
• deliver an unsurpassed digital experience
• successfully monetise all markets and all verticals

Please see our website: www.tangotelecom.com

Number of employees

50-99 employees

Company address

Tango Telecom Ltd.
Walton House, Lonsdale Road, National Technology Park
Limerick Limerick
Ireland
http://www.tangotelecom.com/

Contact

ID: 3805466   Dátum zverejnenia: 7.11.2019