L2 technical support for HW/SW - French Market
Talent Solutions, s.r.o.
Place of work
Bratislava, Slovak Republic
Bratislava, Slovak Republic
Contract type
full-time
full-time
Start date
Immediately
Immediately
Wage (gross)
1 583 EUR/month
1 583 EUR/month
Information about the position
Job description, responsibilities and duties
In this technical position, you will provide Lenovo's Premier service clients with the best service available. In order to precisely diagnose reported issues with the client product portfolio (notebooks, desktops, and tablets), you will conduct troubleshooting and isolation over the phone and over email. You will maintain high first-time fix rates and send parts engineers to the location as needed to carry out repairs. With the assistance of a team leader, you will manage cases from start to finish with outstanding case management, follow-up, and client communication.
Employee perks, benefits
We are offering you:
- Working for a stable company
- Hybrid system way of work when fully educated
- Supporting products of a worldwide known brand
- Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences
- A commuting allowance of €50 per month (€600 per annum)
- 5,85€/day meal voucher
and more
- Working for a stable company
- Hybrid system way of work when fully educated
- Supporting products of a worldwide known brand
- Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences
- A commuting allowance of €50 per month (€600 per annum)
- 5,85€/day meal voucher
and more
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
Worldwide known company providing support solutions for computers and other hardware and their own products
Worldwide known company providing support solutions for computers and other hardware and their own products
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and French - Advanced (C1)
Personality requirements and skills
- Business with fluency in Slovenian and English.
- Understanding of Microsoft Products and Windows Operating Systems.
- Good verbal and written communication abilities at all levels.
- Demonstrated aptitude for troubleshooting client goods' hardware and software (notebooks, desktops, tablets).
- The capacity to efficiently manage everyday tasks and set priorities.
- Proactive mindset and openness to new ideas.
- Solution-focused methodology.
- Working with field service providers and having prior experience with IT services are advantages.
- Understanding of Microsoft Products and Windows Operating Systems.
- Good verbal and written communication abilities at all levels.
- Demonstrated aptitude for troubleshooting client goods' hardware and software (notebooks, desktops, tablets).
- The capacity to efficiently manage everyday tasks and set priorities.
- Proactive mindset and openness to new ideas.
- Solution-focused methodology.
- Working with field service providers and having prior experience with IT services are advantages.
Advertiser
Brief description of the company
Talent Solutions has been operating in Slovakia since 2002, and it has built a network of nine branches and onsite offices throughout the country.
Talent Solutions has proven to be a flexible and unbiased company with respect for the specific characteristics and requirements of the Slovak job market, without compromising on the quality of services.
Even after many years on the market, we have not deviated from our mission to anticipate our clients’ needs and adhere to the highest standards that guarantee individual effective solutions.
Talent Solutions has proven to be a flexible and unbiased company with respect for the specific characteristics and requirements of the Slovak job market, without compromising on the quality of services.
Even after many years on the market, we have not deviated from our mission to anticipate our clients’ needs and adhere to the highest standards that guarantee individual effective solutions.
Number of employees
50-99 employees
Contact
ID: 4831371
Dátum zverejnenia: 16.5.2024
2024-05-16
lokalita: Bratislava Pozícia: IT/Technical Support Specialist Spoločnosť: Talent Solutions, s.r.o.
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto): 1 583 EUR/month