Senior finance analyst with English and French

The ideal candidate will be responsible for resolving billing issues, reconciling accounts, and achieving monthly collection targets in collaboration with local sales and finance management.

Key Job Responsibilities:
- Follow up with customers via emails and phone calls to ensure timely collection of payments for the assigned portfolio.
- Research, analyze, and resolve customer inquiries and payment blockers.
- Reconcile AR balances, manage, and resolve financial discrepancies between our and customers' accounts.
- Build trust with customers and peers, fostering long-lasting relationships.
- Participate in cross-functional and process improvement projects.
- Create and implement standard operating procedures and process workflows. Analyze, recommend, and implement process improvements.
- Collaborate with the Global Finance Operations team, stakeholders, and internal business partners in other world regions.
- Provide timely reports via weekly metrics and status updates on customers' accounts and projects.
- Participate in operational excellence activities.
- Continually seek ways to improve the customer experience.

A Day in the Life:
- Prepare daily aging reports.
- Strategize the portfolio.
- Address root causes and collect payments.
- Collaborate with internal and external stakeholders for better resolutions.
- Provide visibility to the leadership.

Company benefits, subject to further terms, include annual membership in a medical clinic, life insurance, retirement pension, meal voucher card, and career development.