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Omnichannel Platform Lead
Apply NowDate posted: 2.12.2025
Location: Bratislava, Slovakia
Salary: From 3 850 EUR/monthAs a motivated employee, you should be compensated appropriately. The minimum salary for this position is €3850 per month (full time), but your final remuneration package may be higher depending on your qualifications and experience.
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Information about the position
Job description, responsibilities and duties
The Future Begins Here
At Takeda, we are creating a future-ready organization that uses data and digital to meet the needs of patients, our people, and the planet. We need your help to make this happen. Join our Innovation Capability Center (ICC) in Bratislava, Slovakia.
At Takeda’s ICC we Unite in Diversity
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators’ journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.
Job Posting Description
The Omnichannel Platform Lead is responsible for ensuring the seamless operation and adoption of Takeda’s Omnichannel platforms. Acting as the single point of accountability, this role drives operational excellence, stability, and stakeholder satisfaction across a complex ecosystem of platforms, vendors, and internal teams.
The position requires strong collaboration and influence skills to align multiple platform towers, streamline processes, and proactively address issues before they impact business continuity.
By owning key operational frameworks – including consumption processes, incident management, and knowledge management – the position plays a critical role in enabling scalability, ease of adoption, and continuous improvement across Takeda’s Omnichannel landscape ultimately contributing to the overall platform health of all Omnichannel platforms.
Key Responsibilities
- Define and govern consumption processes for Omnichannel platforms and services (including self-service consumption models), ensuring requests are fulfilled in a timely manner to drive ease of adoption.
- Establish and manage incident handling processes across all platform towers (Web Platforms, MarTech Platforms and Decisioning and Orchestration Platforms), including vendor engagement for core platform issues, ensuring platform stability.
- Own and maintain a comprehensive knowledge base with up-to-date consumption information, troubleshooting guides, and best practices to reduce repetitive queries and improve adoption.
- Develop and implement proactive quality control and monitoring frameworks to identify deviations from platform standards before they become critical issues.
- Continuously improve operational processes, including consumption workflows, incident management, and knowledge management.
- Design and maintain a measurement framework to monitor operational health, platform uptime, and customer satisfaction, using insights to drive continuous improvement.
At Takeda, we are creating a future-ready organization that uses data and digital to meet the needs of patients, our people, and the planet. We need your help to make this happen. Join our Innovation Capability Center (ICC) in Bratislava, Slovakia.
At Takeda’s ICC we Unite in Diversity
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators’ journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.
Job Posting Description
The Omnichannel Platform Lead is responsible for ensuring the seamless operation and adoption of Takeda’s Omnichannel platforms. Acting as the single point of accountability, this role drives operational excellence, stability, and stakeholder satisfaction across a complex ecosystem of platforms, vendors, and internal teams.
The position requires strong collaboration and influence skills to align multiple platform towers, streamline processes, and proactively address issues before they impact business continuity.
By owning key operational frameworks – including consumption processes, incident management, and knowledge management – the position plays a critical role in enabling scalability, ease of adoption, and continuous improvement across Takeda’s Omnichannel landscape ultimately contributing to the overall platform health of all Omnichannel platforms.
Key Responsibilities
- Define and govern consumption processes for Omnichannel platforms and services (including self-service consumption models), ensuring requests are fulfilled in a timely manner to drive ease of adoption.
- Establish and manage incident handling processes across all platform towers (Web Platforms, MarTech Platforms and Decisioning and Orchestration Platforms), including vendor engagement for core platform issues, ensuring platform stability.
- Own and maintain a comprehensive knowledge base with up-to-date consumption information, troubleshooting guides, and best practices to reduce repetitive queries and improve adoption.
- Develop and implement proactive quality control and monitoring frameworks to identify deviations from platform standards before they become critical issues.
- Continuously improve operational processes, including consumption workflows, incident management, and knowledge management.
- Design and maintain a measurement framework to monitor operational health, platform uptime, and customer satisfaction, using insights to drive continuous improvement.
Employee perks, benefits
What Takeda Can Offer You
At Takeda, you may build your career, while contributing to better people’s lives. Expect trust driven culture built around Integrity, Fairness, Honesty and Perseverance. Joining ICC will give you access to high end technology, training and colleagues who will support your growth.
Benefits
Here are a few benefits our employees are enjoying at Takeda. To get a full picture of what we are offering, go to our Benefits page (button above).
• Cafeteria
• Medical - High standard medical care
• Bridge days
• Summer Hours
• Multisport Card
At Takeda, you may build your career, while contributing to better people’s lives. Expect trust driven culture built around Integrity, Fairness, Honesty and Perseverance. Joining ICC will give you access to high end technology, training and colleagues who will support your growth.
Benefits
Here are a few benefits our employees are enjoying at Takeda. To get a full picture of what we are offering, go to our Benefits page (button above).
• Cafeteria
• Medical - High standard medical care
• Bridge days
• Summer Hours
• Multisport Card
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
English - Advanced (C1)
Personality requirements and skills
Required Soft Skills
Strong Communication & Stakeholder Management – Ability to clearly articulate processes, manage expectations, and build trust across diverse teams and senior stakeholders.
Collaboration & Influence – Skilled at working across multiple platform teams and vendors, aligning priorities without direct authority.
Problem-Solving & Critical Thinking – Capable of diagnosing complex issues quickly and implementing sustainable solutions.
Adaptability & Resilience – Comfortable operating in a fast-paced, evolving environment with competing priorities.
Process Orientation & Attention to Detail – Ability to design, document, and enforce processes that ensure consistency and scalability.
Customer-Centric Mindset – Focused on improving ease of adoption and satisfaction for internal stakeholders.
Analytical Skills – Ability to interpret operational data, identify trends, and make data-driven decisions.
Technical Skills
Content Management Systems (CMS): Proficiency in managing and troubleshooting Drupal-based websites, including module configuration, performance optimization, and security best practices.
Web Hosting & Infrastructure: Understanding of web hosting environments, DNS management, SSL certificates, and server-side performance monitoring.
Web Analytics & Optimization Tools: Hands-on experience with Matomo, Google Analytics, Hotjar, and SiteImprove for tracking user behaviour, accessibility compliance, and performance insights.
Marketing Automation & CRM Platforms: Working knowledge of Salesforce Marketing Cloud and Data Cloud, including campaign execution, data integration, and segmentation strategies.
Event & Engagement Platforms: Familiarity with SpotMe for virtual/hybrid event management and Brightcove for video hosting and streaming solutions.
Incident & Knowledge Management Systems: Ability to design and maintain operational workflows in ITSM tools (e.g., ServiceNow or similar) for incident handling and knowledge base management.
Quality Assurance & Monitoring: Experience implementing monitoring frameworks and proactive quality checks across multiple platforms to ensure uptime and adherence to standards.
Data Analysis & Reporting: Competence in interpreting analytics data, creating dashboards, and leveraging insights to improve platform adoption and operational health.
Basic Scripting & Automation (Preferred): Familiarity with scripting languages (e.g., JavaScript, Python) for automating repetitive tasks or enhancing platform integrations.
Qualifications & Experience
- Bachelor’s degree in information technology, Computer Science, Digital Marketing, or related field (Master’s degree preferred).
- 7+ years of experience in digital platform operations, web technologies, or marketing technology environments.
- Proven experience managing complex, multi-platform ecosystems and vendor relationships.
- Strong understanding of ITIL principles and operational best practices.
- Experience in pharmaceutical or regulated industries is a plus.
- Certifications in Salesforce Marketing Cloud, ITIL, Project Management and/or Agile are desirable.
Strong Communication & Stakeholder Management – Ability to clearly articulate processes, manage expectations, and build trust across diverse teams and senior stakeholders.
Collaboration & Influence – Skilled at working across multiple platform teams and vendors, aligning priorities without direct authority.
Problem-Solving & Critical Thinking – Capable of diagnosing complex issues quickly and implementing sustainable solutions.
Adaptability & Resilience – Comfortable operating in a fast-paced, evolving environment with competing priorities.
Process Orientation & Attention to Detail – Ability to design, document, and enforce processes that ensure consistency and scalability.
Customer-Centric Mindset – Focused on improving ease of adoption and satisfaction for internal stakeholders.
Analytical Skills – Ability to interpret operational data, identify trends, and make data-driven decisions.
Technical Skills
Content Management Systems (CMS): Proficiency in managing and troubleshooting Drupal-based websites, including module configuration, performance optimization, and security best practices.
Web Hosting & Infrastructure: Understanding of web hosting environments, DNS management, SSL certificates, and server-side performance monitoring.
Web Analytics & Optimization Tools: Hands-on experience with Matomo, Google Analytics, Hotjar, and SiteImprove for tracking user behaviour, accessibility compliance, and performance insights.
Marketing Automation & CRM Platforms: Working knowledge of Salesforce Marketing Cloud and Data Cloud, including campaign execution, data integration, and segmentation strategies.
Event & Engagement Platforms: Familiarity with SpotMe for virtual/hybrid event management and Brightcove for video hosting and streaming solutions.
Incident & Knowledge Management Systems: Ability to design and maintain operational workflows in ITSM tools (e.g., ServiceNow or similar) for incident handling and knowledge base management.
Quality Assurance & Monitoring: Experience implementing monitoring frameworks and proactive quality checks across multiple platforms to ensure uptime and adherence to standards.
Data Analysis & Reporting: Competence in interpreting analytics data, creating dashboards, and leveraging insights to improve platform adoption and operational health.
Basic Scripting & Automation (Preferred): Familiarity with scripting languages (e.g., JavaScript, Python) for automating repetitive tasks or enhancing platform integrations.
Qualifications & Experience
- Bachelor’s degree in information technology, Computer Science, Digital Marketing, or related field (Master’s degree preferred).
- 7+ years of experience in digital platform operations, web technologies, or marketing technology environments.
- Proven experience managing complex, multi-platform ecosystems and vendor relationships.
- Strong understanding of ITIL principles and operational best practices.
- Experience in pharmaceutical or regulated industries is a plus.
- Certifications in Salesforce Marketing Cloud, ITIL, Project Management and/or Agile are desirable.
Advertiser
Brief description of the company
Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine.
Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own.
Takeda is an equal opportunity employer.
We are taking a giant step forward to create a future-ready organization that evolves at the speed of science and technology, to meet the needs of patients by seeking and incorporating novel digital capabilities, data, and agile methodologies. Our aim is to provide digital solutions that are personalized to each patient’s unique needs and health circumstances. With individual care at the center, we can support patients in actively managing their personal care journey – from the moment they are diagnosed through treatment and beyond. Our Digital and IT team plays an integral role in accelerating this exciting journey.
Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own.
Takeda is an equal opportunity employer.
We are taking a giant step forward to create a future-ready organization that evolves at the speed of science and technology, to meet the needs of patients by seeking and incorporating novel digital capabilities, data, and agile methodologies. Our aim is to provide digital solutions that are personalized to each patient’s unique needs and health circumstances. With individual care at the center, we can support patients in actively managing their personal care journey – from the moment they are diagnosed through treatment and beyond. Our Digital and IT team plays an integral role in accelerating this exciting journey.
Contact
ID: 5200604
Dátum zverejnenia: 2.12.2025
2025-12-02
lokalita: Bratislava Pozícia: IT Manager Spoločnosť: Takeda
Základná zložka mzdy (brutto): 3 850 EUR/month