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IT Support Engineer

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Date posted: 29.5.2023

Location: Bratislava, Slovakia

Salary: From 1 600 EUR/month

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Information about the position

Job description, responsibilities and duties

The Future Begins Here
At Takeda, we are creating a future-ready organization that uses data and digital to meet the needs of patients, our people, and the planet.
We need your help to make this happen. Join our new Innovation Capability Center (ICC) in Bratislava, Slovakia.
In this role at our state-of-the-art center, you will have the opportunity to grow your skills and create solutions that will benefit patients around the world. Become the heart of our internal innovation engine.

At Takeda we unite in diversity
Takeda is committed to creating an inclusive workplace, where individuals are recognized for the diverse backgrounds and abilities they bring to our company. We are continually improving workplace experience and accessibility for everyone, and welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our Team.

The Opportunity
As a Technology Support Engineer, you'll support solutions engineers on one or more software applications. You will be participating and executing technical standard analysis, implementing and evaluating of small-scale solution projects within technical area of expertise on the areas like End user support, hardware troubleshooting, operating systems and software or tools and processes.

• Investigates issues, analyzes solutions, and implements technical changes on small projects.
• Analyses requirements, and maintains, tests, debugs, and integrates application components.
• Supports on making decisions on guidelines and policies and may look to others to help in the support of making decisions.
• Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
• Provides application software development services or related technical support in solutions maintenance or in a defined project.
• Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.
• Serve as local hands on support for the managed IT infrastructure and the End User Equipment.
• Support on meeting rooms and meeting events
• Ensures that system improvements are successfully implemented.
• Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.

Employee perks, benefits

What Takeda Can Offer You

At Takeda, you may build your career, while contributing to better people’s lives. Expect trust driven culture built around Integrity, Fairness, Honesty and Perseverance. Joining ICC will give you access to high end technology, training and colleagues who will support your growth.

Here are a few benefits our employees are enjoying at Takeda. To get a full picture of what we are offering, go to our Benefits page (button above).

• Cafeteria
• Medical - High standard medical care
• Bridge days
• Summer Hours
• Multisport Card

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Associate degree or equivalent.
• 1 to 2 years of relevant experience.
• Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.
• Good oral and written communications skills, with analytical and problem solving skills.
• Ability to write and speak in the English and local language.
• Efficient time management and coordination of tasks, working in a global IT environment.
• Ability to gain working knowledge of IT solutions and grows expertise in the subject matter area.
• Excellent customer management skills
• Occasional travelling to other Takeda European locations


Brief description of the company

Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine.

Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own.

Takeda is an equal opportunity employer.

We are taking a giant step forward to create a future-ready organization that evolves at the speed of science and technology, to meet the needs of patients by seeking and incorporating novel digital capabilities, data, and agile methodologies. Our aim is to provide digital solutions that are personalized to each patient’s unique needs and health circumstances. With individual care at the center, we can support patients in actively managing their personal care journey – from the moment they are diagnosed through treatment and beyond. Our Digital and IT team plays an integral role in accelerating this exciting journey.


Contact person: Mgr. Peter Straka
E-mail: send CV
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ID: 4588927  Dátum zverejnenia: 29.5.2023  Základná zložka mzdy (brutto): 1 600 EUR/month