ServiceNow Cloud Architect

The Future Begins Here

At Takeda, we are creating a future-ready organization, one that evolves at the speed of science and technology using data and digital to meet the needs of patients, our people, and the planet. In order to make that happen, we need your help.
Join our exciting and new Innovation Capability Center (ICC) in Bratislava, Slovakia. This specialized, innovative and state of the art center of technological resources will drive data and digital capabilities and solutions across Takeda. The Center will be home to approximately 300 change agents, organized into chapters and cross-functional squads based on agile ways of working.
Grow your data and digital skills, create and enhance solutions for patients around the globe, and help us create a data and digital-forward Takeda. This is a unique opportunity to become the heart of our internal innovation engine.

The Opportunity
As a ServiceNow Cloud Architect, you will define, establish and maintain the core suite of ITOM applications (Discovery, Service Mapping, Event Management, SAM and Cloud Management) for fit for purpose in Takeda ServiceNow environment and analyze existing services and their relationships with other CIs and effectively map them for the success of Enterprise Service Management Processes. In addition, you will also enhance discovery performance and coverage and show up to date results of CMDB health and provide architectural and big picture oversight for ServiceNow development and implementation projects while working with stakeholders to understand business processes and requirements and provides solutions related to the ServiceNow platform.

Responsibilities
• Work with ServiceNow Architect to maintain the current state of the ServiceNow platform architecture documentation and provide the architectural control.
• Take ownership of ServiceNow Cloud Management and ITOM products to support decision making in Platform standard and demand prioritization
• Work with ServiceNow Platform Lead to establish ServiceNow technology roadmap
• Work with Business Analysts in ServiceNow Platform team to gather new requirements, analyze the impact of new requirements
• Work with Cloud Center of Excellence (CCOE) to understand their support model, business demand to build ServiceNow technical solutions
• Assess and implement automation opportunities to optimize operations
• Design, analyze and manage Cloud Admin Portal
• Maintain and manage Cloud Discovery and Cloud resources includes configuring MID server, create credential, create service account, manage cloud ApI trail, run cloud applicaiton discovery, discovery resource utilization, run serverless discovery
• Review requirements and develop technical design documents.
• Translate technical complexities to project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
• Participate in the configuration of new applications or suites during planning, development, and rollout phases.
• Contribute to the strategic development of Cloud Management and ITOM products customizations, as needed, based on customer needs.
• Support ServiceNow for ITSM, ITOM, HRSD, CSM, Service Portal, Technical Service Catalogue, Custom application development, and other modules


• Bachelor's degree in Computer Science or a related field preferred or relevant systems experience.
• 10+ years of information systems experience in multiple areas of IT.
• 5+ years of global project leadership and execution
• 5+ Proven experiences in AWS Integration to ServiceNow
• 5+ years of experience in design and implementation of ServiceNow including ITSM, ITOM, HRSD, CSM and Service Portal
• 5-8 years of experience with SSO, SAML, Web Services, ODBC, REST. Expert knowledge in integrating multiple sources by following fundamental design principles for a scalable application
• 5 years of experience in UI Actions, UI Policies, Glide records, Script Includes, Business Rules, & ACLs within the ServiceNow framework.
• 5 years of experience in Service Catalog design or configuration
• 5 years of experience in applying user interface best practices
• Experience in self-help automation and understanding of the supporting technology
• Experience with Agile Development methodologies
• Experience producing technical designs, well documented code, and writing unit tests
• Excellent collaboration & communication skills with the ability to convey technical information
• Ability to work comfortably and diplomatically across departments within a large international corporate environment to technical and non-technical audiences
• Experience in managing services delivery, including support during IT integrations and divestitures.

What Takeda Can Offer You
• A meaningful career, grounded in our values.
• Continuous professional growth and global careers
• A diverse and inclusive network of colleagues
• Flexible work environment, including hybrid working
• A collaborative culture encouraging an entrepreneurial spirit and agile thinking

Benefits
• Healthcare
• Retirement plan
• Life insurance
• Paid leave
• Competitive salary
• Annual bonus

Extra Benefits
• Food stipend
• Professional Development
• Paid volunteering time
• Summer schedule
• Education and Internet allowance
• Referral bonus

Compensation

Annual Bonus
Employees have the opportunity to earn an annual bonus based on company, business unit, and individual performance.

Referral program
Bonuses are available for referrals if your friends join Takeda.

Benefits
• We care about your future. So we offer a retirement plan for employees, which includes up to a 3% match. You'll also have access to life insurance covering short-term and long-term disability in case of injury or death.
• When in need, we'll support you. Our Takeda-sponsored individual medical plan will give you access to timely health treatment for your medical needs. We also have additional payment available for critical illnesses.
• We understand mental health is also important. Counseling and support resources are available 24/7 through our assistance program for employees and immediate family members.
• We want you to spend time away. We offer generous paid leave and also additional time off for maternity, paternity and parental leave.
• We are committed to helping the world. You'll have the opportunity to participate in paid time away for volunteering activities.
• We know there's more to life than work. we return to the office, you'll enjoy a mix of remote working and in-office collaboration in our state-of-the-art facilities. During summer we have flexible workweeks with half-day Fridays.

And some additional benefits because at Takeda, we invest in our people. You’ll have access to: Daily allowance for meals, supplementary monthly payment to spend on retirement savings, educational courses, and leisure activities, and assistance for home office internet or English learning expenses.