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ICT Administrator III

T-Systems Slovakia s.r.o.

Place of work
Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
Independently checks, executes, solves and creates tickets (incident, problem, change, delivery order) in order to maintain service to customers according to given quality KPIs and internal processes.
2nd and 3rd level environment.

Accountabilities
• Check, execute, solve (where appropriate) and create tickets (incident, problem, change, delivery order) independently, in order to maintain services to customers according to given quality KPIs and internal processes.
• Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Investigate and resolve root cause of incidents and implement appropriate counter measures.
• Provide 2nd and 3rd level support as well as daily operations of Network Management environments.
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Conform to internal work instructions and process guidelines within T-Systems.
• Follow the defined escalation standards in case of deviations.
• Act as a technical lead, solves and coordinates activities across related technologies.
• Single Point of Contact for at least one customer or technology within supported service.
• Manage transition and transformations as well as daily operations in the role of Platform SDM.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Participate on on-call duty, independent solving and troubleshooting of incidents and errors within defined expertise.
• Coordinate the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
• Train and participate on education of other employees.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
• Create and maintain documentation

Wage (gross)

850 EUR/monthMinimum monthly salary is 850 €. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Team-buildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Detailed knowledge of ICT environment
• Broad knowledge of SNMP v2 and SNMP v3 protocols and their implementation in net-snmp-lib
• Good knowledge of UNIX-like operating environments (i.e. how to do user management, operate system services, gather and evaluate basic OS metrics of memory, CPU, I/O and network subsystem)
• An in-depth knowledge and proven experience with at least one state-of-the-art monitoring technology (e.g.: CA Spectrum, Nagios, Icinga, Zabbix)
• Sound in Shell (Bourne/KSH alike) and Perl/Python/Ruby scripting and GIT
• Valid certification in given technology
• Overview of the ITIL processes
• High flexibility, teamwork and enforceability

Experience
• 3 years within the field

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 and more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
http://www.t-systems.sk

Contact

Contact person: Ing. Simona Vranovská
E-mail: send CV
ID: 3878769  Dátum zverejnenia: 24.3.2020  Základná zložka mzdy (brutto): 850 EUR/month