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Application Administrator for CITRIX

T-Systems Slovakia s.r.o.

Place of work
Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
• Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO) in order to maintain service to customers according to given quality Key Performance Indicators (KPI's)

Accountabilities
Generic accountabilities:
• Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
• Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO) in order to maintain service to customers according to given quality KPIs.
• Plans, controls and is responsible for complete application-based request fulfillment.
• Support and consult Service Delivery Management
• Coordinates incident, problem, change, escalation management and operational documentation
• Coordinates customer-driven and / or technical changes during service lifecycle
• Coordinates change approval in face of all Change Advisory Boards

Job specific accountabilities:
• Functional steers whole service chain for small to medium applications/services
• Independently executes standard tickets to provide service according to KPIs.
• Support Junior Administrators to spread knowledge level in the team and develop their skills.
• Responsibility for service asset- and configuration management
• Support project and other deliverables in order to fulfill KPIs and management requests
• Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Wage (gross)

815 EUR/monthMinimum base salary 815 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

• Cafeteria - individual benefit,
• Trainings and development opportunities,
• Discounts at various providers in Košice,
• Possibility of Home office,
• Pension savings contribution,
• Meal vouchers contribution,
• Teambuildings,
• Extra vacation days,
• Young and enthusiastic working environment,
• Diversity Program,
• Health Weeks,
• Sport Activities,
• Weekend Events,
• Work life Coaching,
• Doctors at workplace,
• Credit card,
• Metro card,
• Referral bonus /financial/,
• Rotations possibilities.

Expected date of completion of the selection process

31 December 2020 (there are still 343 more days)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Experience
• 2+ year
• Windows servers administrator experience; technical overview or experience with Citrix technology, Middleware, Scripting, networking - advantage
• Information Technology Infrastructure Library (ITIL) knowledge

Languages
• English (mandatory) B2

Others
• Teamwork
• Communication skills

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 and more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
04001 Košice
http://www.t-systems.sk

Contact

Contact person: Ing. Lucia Gbúrová
E-mail: send CV
ID: 3847949  Dátum zverejnenia: 14.1.2020  Základná zložka mzdy (brutto): 815 EUR/month