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SAP administrator III (Ref. No.: 111315)

T-Systems Slovakia s.r.o.

Place of work
Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
-Performing all kind of deployment tasks for Systems, Applications, and Products (SAP) AppCom plug independently and autonomously according actual standards.
-General knowledge and ability to support various components of the plug with specialization to certain area. Preparing customer specific solutions compliant with actual standards. Developing own methods and approaches for assigned area and propagating them in team.
-Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (Incident Management - INM, Change Management - CHM, Problem Management - PRM, Delivery Order Management - DOM)
-2nd and 3rd level environment.

Accountabilities
-Execute project and other deliverables in order to fulfil Key Performance Indicators (KPIs) and management requests.
-Smooth and uninterrupted operation of customers’ environment.
-Conformity with the internal work instructions and process guidelines within T-Systems.
-Follow the defined escalation standards in case of deviations.
-Investigate the root cause of incidents and initiate actions to improve or correct the situation.
-Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
-Act as technical lead, solves and coordinates activities across related technologies.
-Single Point of Contact for at least one customer or technology within supported service.
-Manage transition and transformations as well as daily operations in a role of platform Service Delivery Management (SDM)
-Controlling implementation plans describing all necessary steps to deliver successful migration of designed standard solution.
-Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
-Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise
-Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
-Train and participate on education of other employees.
-Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
-Create and maintain documentation.
-Create, change and delete user accounts.
-Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM)2nd and 3rd level environment.
-Support in completing tasks for IT professionals or project managers as part of IT development projects.
-Analysis of technical conditions and development of implementation alternatives for IT projects.
-Responsible for handling tasks within the scope of the provisioning process (IT implementation, system testing, configuration management, provision/operation of the development environment).
-Provides customer-specific consulting and support for complex system architectures, solutions and components.
-Collaborates in developing, testing and launching complex customer solutions; optimization of existing system environments.

Technical tasks required for position
Linux, Windows basic administration:
-User management
-Program execution
-Mounting remote storage

AppCom:
-Performing provisioning on DSM, DSI, DCS3
-Updating existing documentation
-Proposing improvements from his scope of operation
Responsibility for at least one of Dynamic platform/HANA support area besides basic support for all of them:  coordination of mass actions, application cockpit operation, autodiscovery, ADOP-T QA, etc.
-Processing and solving problem tickets
-Working on-call duty

Technical tasks
-Responsible for new documentation
-Supporting solving application related  issues (backup, …)
-Acting autonomously as responsible for at least one of team responsibility area(platform) besides basic support for all of them;
-Organize and manage change with multiple teams involved
-Development/customization of less complex one purpose scripting solutions

Wage (gross)

850 EUR/monthMinimum base salary 850 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

Cafeteria - individual benefit
Trainings and development opportunities
Discounts at various providers in Košice
Possibility of Home office
Pension savings contribution
Meal vouchers contribution
Teambuildings
Extra vacation days
Young and enthusiastic working environment
Diversity Program
Health Weeks
Sport Activities
Weekend Events
Work life Coaching
Doctors at workplace
Credit card
Metro card
Referral bonus /financial/
Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Education
High school

Experience
3 years

Languages
English: CEF – B2

Others

-Detailed knowledge of Information Communication Technology (ICT) environment
-Valid certification in given technology
-Overview of the Information Technology Infrastructure Library (ITIL) knowledge processes
-SAP Technology overview and knowledge.
-Information Technology Infrastructure Library (ITIL) knowledge and process awareness.
-Analytical skills.
-Reliability and holds operational responsibility.
-Ability to work under the pressure.
-Good communication, organizational skills.
-Customer orientation.
-Vocational training or certificates in IT area.
-Working on shifts or OnCall duties.
-task group oriented (organization of own work, awareness of related activities, supervision of workgroups: set, schedule, monitor and review work of others)

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
http://www.t-systems.sk

Contact

Contact person: Lucia Jacková
E-mail: send CV
ID: 3799166  Dátum zverejnenia: 27.11.2019  Základná zložka mzdy (brutto) a ďalšie odmeny: 850 EUR/monthMinimum base salary 850 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.