SAP administrator III (Ref. No.: 111315)

General description
-Performing all kind of deployment tasks for Systems, Applications, and Products (SAP) AppCom plug independently and autonomously according actual standards.
-General knowledge and ability to support various components of the plug with specialization to certain area. Preparing customer specific solutions compliant with actual standards. Developing own methods and approaches for assigned area and propagating them in team.
-Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (Incident Management - INM, Change Management - CHM, Problem Management - PRM, Delivery Order Management - DOM)
-2nd and 3rd level environment.

Accountabilities
-Execute project and other deliverables in order to fulfil Key Performance Indicators (KPIs) and management requests.
-Smooth and uninterrupted operation of customers’ environment.
-Conformity with the internal work instructions and process guidelines within T-Systems.
-Follow the defined escalation standards in case of deviations.
-Investigate the root cause of incidents and initiate actions to improve or correct the situation.
-Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
-Act as technical lead, solves and coordinates activities across related technologies.
-Single Point of Contact for at least one customer or technology within supported service.
-Manage transition and transformations as well as daily operations in a role of platform Service Delivery Management (SDM)
-Controlling implementation plans describing all necessary steps to deliver successful migration of designed standard solution.
-Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
-Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise
-Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
-Train and participate on education of other employees.
-Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
-Create and maintain documentation.
-Create, change and delete user accounts.
-Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM)2nd and 3rd level environment.
-Support in completing tasks for IT professionals or project managers as part of IT development projects.
-Analysis of technical conditions and development of implementation alternatives for IT projects.
-Responsible for handling tasks within the scope of the provisioning process (IT implementation, system testing, configuration management, provision/operation of the development environment).
-Provides customer-specific consulting and support for complex system architectures, solutions and components.
-Collaborates in developing, testing and launching complex customer solutions; optimization of existing system environments.

Technical tasks required for position
Linux, Windows basic administration:
-User management
-Program execution
-Mounting remote storage

AppCom:
-Performing provisioning on DSM, DSI, DCS3
-Updating existing documentation
-Proposing improvements from his scope of operation
Responsibility for at least one of Dynamic platform/HANA support area besides basic support for all of them:  coordination of mass actions, application cockpit operation, autodiscovery, ADOP-T QA, etc.
-Processing and solving problem tickets
-Working on-call duty

Technical tasks
-Responsible for new documentation
-Supporting solving application related  issues (backup, …)
-Acting autonomously as responsible for at least one of team responsibility area(platform) besides basic support for all of them;
-Organize and manage change with multiple teams involved
-Development/customization of less complex one purpose scripting solutions

Cafeteria - individual benefit
Trainings and development opportunities
Discounts at various providers in Košice
Possibility of Home office
Pension savings contribution
Meal vouchers contribution
Teambuildings
Extra vacation days
Young and enthusiastic working environment
Diversity Program
Health Weeks
Sport Activities
Weekend Events
Work life Coaching
Doctors at workplace
Credit card
Metro card
Referral bonus /financial/
Rotations possibilities